Aftermarket Parts Sales Specialist

Pace Packaging•Fairfield, NJ

5d•Onsite

About The Position

Pace, a division of Pro Mach, is seeking a Sales Parts Specialist in their Fairfield, NJ offices. This role provides in-depth aftermarket parts sales support with the goal to exceed company aftermarket part sales orders and revenue targets. The specialist will serve as the focal point for customer inquiries regarding replacement parts for their equipment, researching information to provide correct part and price details. They will evaluate machinery parts applications, research machinery drawings and bills of materials, and provide post-sales follow-up for any delays or concerns. The role involves promoting aftermarket machine parts, kits, and upgrades by analyzing customer machinery and potential needs, and increasing parts sales volume through direct sales efforts and managing the sales cycle. Building relationships and customer confidence through positive interactions is key. The specialist will liaise between parts sales and engineering to develop solutions, coordinate with corporate marketing for promotional materials, and communicate with international brokers for shipments. They will also drive AM orders to respective owners for assembly and manufacture, document and build reference material for the AM group, and create customer feedback systems. Developing and promoting inter-departmental relations for workflow congruity is also part of the role.

Requirements

Bachelor’s degree preferred or Two-year technical degree with equivalent experience.
Two years of industrial machinery parts sales experience in manufacturing environment preferred.
Ability to read and understand mechanical drawings and mechanical and electrical bill of materials as well as ability to grasp basic technical aspects of machinery.
Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment.
Excellent verbal and written communications skills.
Experience with Syteline or other ERP system beneficial.
Experience with Salesforce beneficial.
Analytical and problem-solving ability.
Able to work effectively to meet deadlines and multi-tasking abilities.
Strong Windows based knowledge – Microsoft products (Word, Excel, PowerPoint), & overall strong computer skills.
Strong planning & organization skills.
Must be well organized, prepared and detail oriented.

Responsibilities

Provide in-depth aftermarket parts sales support with a goal to exceed company aftermarket part sales orders and revenue targets.
Serve as focal point for customer inquiries regarding replacement parts for their equipment.
Research information necessary to provide customer with correct part and price information.
Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.
Provide customers with post-sales follow up if there are delays or any other concerns.
Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer’s existing machinery and potential needs.
Increase parts sales volume through direct-sales efforts and managing various aspects of the sales cycle.
Build relationships and build customer confidence through positive customer contact.
Liaise between part sales and engineering to develop solutions for customer needs and specification.
Coordinate with corporate marketing dept as necessary to develop effective Aftermarket parts and service marketing materials.
Coordinate and communicate with respective international brokers for shipments to ensure orders reach their destination.
Drive AM orders to respective owners for assembly and manufacture, following as needed to provide customers accurate deliveries.
Other aftermarket responsibilities as requested by management.
Document and build reference material for AM group regarding process and knowledge base.
Create and manage customer feedback systems including surveys to gave insight for pro-active sales.
Develop and promote relations across departments for congruity of work flow.