Aftermarket Parts Manager

Federal Mfg•Waukesha, WI

About The Position

TechniBlend is looking for an Aftermarket Parts Manager. This person is responsible for managing the end-to-end parts sales process, including customer quotes, order execution, and proactive aftermarket growth initiatives. This role plays a critical part in driving revenue, improving customer satisfaction, and increasing equipment uptime for customers. The position requires a strong commercial mindset, operational accuracy, and the ability to leverage Salesforce and other tools to manage workflows, monitor service levels, and identify growth opportunities through upselling and proactive outreach.

Requirements

Associate’s degree in Business, Supply Chain, or related field or 5+ years of experience in aftermarket, inside sales, customer support, or parts operations.
Experience in industrial equipment, manufacturing, or beverage processing preferred
Experience with ERP systems and order management processes
Strong commercial aptitude with demonstrated ability to drive revenue growth
Hands-on experience with CRM systems (Salesforce strongly preferred)
Excellent communication and customer relationship management skills
Highly organized with strong attention to detail and follow-through
Analytical mindset with ability to use data to drive decisions
Ability to manage multiple priorities in a fast-paced environment
Strong collaboration across sales, service, engineering, and operations teams

Nice To Haves

Experience with install base management and lifecycle selling
Knowledge of spare parts logistics, inventory strategy, and lead time management
Experience utilizing dashboards and reporting tools within Salesforce or other BI tools

Responsibilities

Own and manage the full process of parts quotations and customer orders from quote-to-cash.
Support service and engineering team members with parts shipments for onsite installations and service jobs.
Coordinate with supply chain, engineering, and service teams to validate part availability, lead times, and technical accuracy.
Develop and maintain a critical spare parts database for all equipment and devices sold with TechniBlend equipment.
Process Return Material Authorizations for stock returns and reported quality defects.
Coordinate special or crucial orders to ensure these orders are expedited and handled correctly for shipment.
Develop and maintain strong customer relationships to increase retention and lifetime value.
Proactively identify opportunities for upselling and cross-selling parts, kits, and upgrades.
Support service in identifying parts opportunities tied to field service activities.
Liaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible.
Identify proactive outreach campaigns (i.e. obsolete parts, maintenance parts, recommended spares).
Analyze install database and transaction history to identify opportunities.
Partner with sales and service teams to execute growth initiatives tied to key accounts.
Support the development and execution of aftermarket parts pricing strategy.
Maintain pricing accuracy within systems and ensure alignment with margin targets.
Provide feedback on market conditions, competitive activity, and customer price sensitivity.
Manage Salesforce queues for parts inquiries, quotes, and orders to ensure service level adherence.
Monitor dashboards and KPIs related to response time, quote follow-ups, and proactive revenue growth.
Develop reports on inventory stock, lead time and concerns to improve turnaround time.
Collaborate with cross-functional teams to streamline systems and reduce manual effort.