Aftermarket Manager - Flygt AC Pumps

Xylem • Milwaukee, WI

14d • $140,000 - $169,000 • Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re seeking a dynamic Aftermarket Manager (Rotary Equipment) to lead our engineering, field service, and customer service teams supporting Flygt AC Pumps in Pewaukee, WI. In this pivotal leadership role, you’ll guide a skilled team of engineers, technicians, and customer service professionals while owning field service, repair operations, and spare parts delivery across all aftermarket projects. You’ll be the force driving operational excellence, expanding aftermarket growth, strengthening customer partnerships, and elevating performance through cross-functional collaboration. This is your opportunity to lead with impact, accelerate results, and shape the future of our aftermarket business. This position is 100% onsite - field 25% of the time

Requirements

• Preferred: 10+ years of experience with rotating equipment or pump design, manufacturing, and/or field service
• Strong background in pump mechanical design, hydraulics, and manufacturing processes
• Experience with vibration analysis and technical troubleshooting
• Effective leadership and team development capabilities
• Strong communication skills and ability to work cross-functionally

Responsibilities

• Lead and develop a team of Technical Service Engineers, Technicians, Order Administrator and Customer service. ( 3 direct & 9 indirect – few contract employees)
• Manage and develop Customer service team to ensure timely and accurate spare parts quotes, proactive customer engagement and collaboration with suppliers.
• Build strategy to grow Aftermarket business, leveraging installed base, market trends and strong capabilities.
• Oversee all aftermarket engineering activities, including pump inspections, repair proposals, and field service operations.
• Assign and manage project workloads focusing on customer and project requirements.
• Ensure quality and timeliness of design and service execution to meet or exceed customer expectations.
• Build and track performance metrics to drive strong team performance.
• Build and leverage AI / Technology tools to drive productivity and maximize customer satisfaction.
• Collaborate with Operations to plan and manage shop labor and workspace allocation for repair jobs.
• Travel to customer and vendor sites to resolve technical issues and provide hands-on support.
• Perform field service work, including installation, repair, startup, and system vibration analysis.
• Support quotation development and margin approval in accordance with company guidelines.
• Drive continuous improvement initiatives to optimize processes and enhance team efficiency.
• Partner with internal and external stakeholders on driving Aftermarket growth.

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees