Aftermarket Manager

Five Star Equipment•Dunmore, PA

About The Position

Five Star Equipment has an exciting opportunity for a Corporate Aftermarket Manager. We are looking for a self-motivated, experienced professional to join our team. The Aftermarket Manager will effectively market and direct all aspects of the heavy equipment Aftermarket parts and service departments for Five Star Equipment while empowering team members to take care of the customers. They will coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. ABOUT US! Five Star Equipment is Northern PA and New York State’s John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties. As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs. Locations: Dunmore, PA Williamsport, PA Waterford, PA Kirkwood, NY Rochester, NY Syracuse, NY Orchard Park, NY

Requirements

Several years of similar experience is required plus a heavy equipment, industrial/construction background a plus.
Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.
Ability to work flexible hours.
Excellent communication and relationship skills.

Nice To Haves

Industry and/or aftermarket parts and service support experience preferred.
Knowledge of key customer account methods and operations.

Responsibilities

Demonstrate leadership in all aspects of the parts and service departments and the store.
Develop and maintain effective Aftermarket parts and service department processes to ensure internal and external customer satisfaction.
Create and monitor annual aftermarket parts and service department benchmarks and budget, in alignment with the organization’s financial and operational objectives.
Ensure that appropriate communications take place throughout the locations by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Foster an engaged work environment within the locations, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long-term relationships with customers.
Train, monitor and populate undercarriage inspection program
Build and price PM agreements
Monthly monitor and run proactive alerts report from Service Center for inspections and aftersales opportunities
Work with Allied vendors to identify & promote aftermarket opportunities
Frequent field calls with CSA and sales teams.
Create aftermarket stocking budget
Participation in identifying relife opportunities and quoting
Identify large aftermarket opportunities and develop targeted plan
EDA review and establish CRM calls
Develop standard job pricing tables for aftermarket installs & undercarriage
Other duties as assigned.