Aftermarket Fulfillment Account Manager

Cirrus • Alcoa, TN

23h • Hybrid

About The Position

The Aftermarket Fulfillment Account Manager plays a crucial role in ensuring the efficient management and delivery of aftermarket parts and services to our customers. This role combines cost analysis, pricing strategies, parts coordination, inventory management, and superior customer service skills to maintain high levels of satisfaction and operational efficiency. The ideal candidate will act as the primary liaison between internal and external customers, ensuring timely fulfillment of orders, providing cost estimates, and resolving any issues with stock availability or order priority.

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field
• 0-2 years’ experience in customer support related field
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Experience with Salesforce (or related CRM) required
• Experience with ERP System required

Responsibilities

• Expedite the fulfillment of urgent orders and resolve any delays in shipping or stock availability.
• Manage part queuing to ensure priority orders are processed promptly and accurately.
• Monitor stock levels, track inventory metrics, and analyze trends to predict future demand and prevent stock shortages.
• Work with the inventory and procurement teams to optimize stock levels, ensuring the right parts are available when needed.
• Oversee stock availability for customer orders, providing updates and solutions when items are out of stock or back-ordered.
• Organize and prioritize orders based on urgency, customer requirements, and stock availability.
• Ensure that orders are fulfilled accurately, completely, and on time, with clear communication to both internal and external customers.
• Manage customer accounts in Salesforce, ensuring accurate order history, pricing, and communication records.
• Provide regular updates and reports on order status, stock availability, and fulfillment timelines to customers.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints, especially in challenging or complex situations.
• Act as the liaison between internal teams (sales, logistics, inventory) and external customers, ensuring clear communication and resolution of any issues that arise.
• Serve as the primary point of contact for both internal and external stakeholders regarding aftermarket parts orders, stock issues, and fulfillment.
• Communicate effectively with both internal teams and customers to resolve issues, update on progress, and ensure customer expectations are met.

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level