Aftermarket Expediter

Gulfstream•Van Nuys, CA

6d•$34 - $44•Onsite

About The Position

The Aftermarket Expediter plays a crucial role in minimizing aircraft downtime and meeting customer commitments by leading critical AOG (Aircraft on Ground) and aftermarket material support efforts. This position involves coordinating with various internal teams such as Materials, Repair & Control, Procurement, and Service Centers to expedite material requirements across the enterprise. The role requires strong knowledge of inventory management systems like SAP and Corridor to track orders, monitor shortages, and provide real-time status updates. Additionally, the Aftermarket Expediter must demonstrate excellent customer communication and issue resolution skills, managing high-priority escalations and service recovery actions. A key aspect of the role is driving continuous improvement through root cause analysis, inventory optimization, and proactive identification of supply chain risks and opportunities. The compensation range for this role is $33.83 - $44.40 per hour.

Requirements

High School Diploma or GED required.
Three to four years experience in shipping, material handling, technical operations, or transportation.
Ability to operate personal computers, experience with Microsoft Windows/Windows NT and Microsoft Offices Products, Word and Excel.
Strong verbal, written and interpersonal communication skills.
Ability to interact with all levels of management, technical and non-technical personnel and co-workers.
Must be capable of lifting up to 50 lbs.
This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

Bachelor's Degree preferred or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Ability to lead critical AOG and aftermarket material support efforts to minimize aircraft downtime and meet customer commitments.
Capable of coordinating with Materials, Repair & Control, Procurement, and Service Center teams to expedite material requirements across the enterprise.
Strong knowledge of SAP, Corridor, and/or other inventory management systems to track orders, monitor shortages, and provide real-time status updates.
Demonstrates strong customer communication and issue resolution skills, managing high-priority escalations and service recovery actions.
Drive continuous improvement through root cause analysis, inventory optimization, and proactive identification of supply chain risks and opportunities.
Strong familiarity with parts sources at all GAC locations, 3rd party parts providers, Inventory Locator Service (ILS) and alternatives channels.
Knowledge of Gulfstreams Procurement Procedures and manufacturing principles for both purchased and in house manufactured parts, preferred.
Knowledge of technical operations and parts sales roles.
Understand network of alternative suppliers.

Responsibilities

Monitor and take ownership of AOG orders through sales, picking, shipping and delivery.
Identify optimum shipping options to meet and resolve AOG orders in the most expeditious manner.
Use knowledge of shipping industry and options to satisfy AOG requirements.
Directly involved in impacting OTC sales revenues.
Instill a sense of urgency among functional counterparts in warehouse, planning and purchasing.
Ensure conformance to and communicate AOG response policy.
Create summary reports on outcome of all AOG.
Support Parts Sales and Technical Operations in locating parts for out-of-stock AOGs.
Take ownership of order once order is taken by Parts Sales and Technical Operations.
Provide daily guidance in directing all Spare Parts Sales Reps, if applicable.
Take order over from Technical Operations when exceptional situations arise, for example: AOG order inventory out of stock.
Identify process changes to make handling of AOGs more expeditious.
Develop working relationships with Planning and Purchasing.
Individual will have full requisition and purchasing authority in order to meet AOG requirements only.
Identify corrective actions and possible work around when typical GAC and GDAS cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or GAC ODARS.
Monitor all Corridor Sales Orders to assure proper processing within all GAC departments.
Quality assessment when buying from 3rd parties must determine and ensure existence of inspection documentation including 8130s and conformance to GAC quality requirements.
Work with Purchasing to add approved third party suppliers in order to satisfy AOGs in the future.
Work with Planners to review backorder history and reduce backorder history in the future.
Travel domestically and/or internationally as required.
Participate in rotating of AOG duties.
Facilitate daily shortage meeting with both planning and purchasing management.
Perform other duties as assigned.

Benefits

Competitive compensation
Comprehensive benefits plans
Wellness programs
Paid leave
Tuition assistance
Medical, prescription, dental and vision coverage
Life and disability insurance
Retirement savings plan
Employee assistance plan
Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.