Afterhours Inpatient Case Manager RN, Per Diem

Regal Medical Group•San Bernardino, CA

7d•$45 - $50•Onsite

About The Position

This role involves providing case management services for inpatients during after-hours shifts. The primary focus is on anticipating and meeting customer needs, ensuring a positive patient experience, and facilitating effective communication between patients, families, physicians, and other healthcare providers. The position requires a strong understanding of patient psychosocial, cultural, ethnic, and religious/spiritual needs, and the ability to develop and implement outcome-based care plans. Responsibilities also include documentation, resource management, and participating in the training of new personnel.

Requirements

Graduate from an accredited Registered Nursing Program or Licensed Vocational Nursing Program.
Current California Licenses
Typing 40 words per minute with accuracy.
Knowledge of computers, faxes, printers and all other equipment.
Knowledgeable in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).
Ability to deal with responsibility with confidential matters.

Nice To Haves

Knowledge of Healthcare and Managed Care preferred.

Responsibilities

Anticipate customer needs and respond appropriately.
Survey the customer’s environment and take appropriate action.
Greet patients, family members, visitors, and physicians positively.
Return phone calls and follow up with requests.
Keep patient/family member or other customer informed.
Assist others and support the team.
Follow through with requests and share critical information in a timely manner.
Demonstrate honesty and integrity.
Recognize and report errors appropriately.
Protect patient and employee privacy.
Participate in "service recovery" through follow-up with injured parties.
Treat patients and their families with respect and dignity.
Identify and address psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families.
Function as a liaison between administration, patients, physicians, and other healthcare providers.
Interact professionally with patient/family/physicians and involve them in the plan of care.
Communicate appropriately and clearly to management, co-workers, and physicians.
Identify and address psychosocial needs of patients and family and facilitate consultations with a Social Worker.
Formulate a teaching plan based upon identified learning needs and evaluate its effectiveness.
Communicate using age-appropriate language.
Understand and apply principles of adult learning methods.
Receive and review physician’s orders and document completion.
Follow through to ensure physician orders are carried out.
Consult other departments as appropriate for an interdisciplinary approach.
Formulate an outcome-based plan of care, implement and evaluate it.
Maintain quality monitors as assigned by Supervisor.
Perform other duties as assigned.
Participate in orientation, instruction/training of new personnel.
Pursue additional education to advance nursing skills and knowledge.
Document patient assessment and reassessment, care plans, and other pertinent information completely.
Assure complete and proper charging of supplies.
Participate in the efficient, effective, and responsible use of resources.
Complete daily documentation, required letters, and referrals in a timely manner.
Proactively support and practice company mission, vision and values.
Follow Employee Handbook guidelines and company policies and procedures.
Follow established departmental dress code.
Appropriately and accurately maintain time keeping records.
Adhere to attendance policy and time off requests.
Follow safety policies and procedures.
Be flexible and adaptable and courteous and promote professionalism.
Communicate verbally and in writing through appropriate channels.
Maintain confidentiality at all times in compliance with company policy and HIPAA requirements.
Complete all required annual Compliance training.