Aftercare Coordinator

High Point & SEMCOA•Hyannis, MA

1d•Onsite

About The Position

High Point & Affiliated Organizations (HPAO) is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs across Southeastern Massachusetts, High Point offers a comprehensive continuum of care, including inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse, violence, and families facing homelessness. High Point operates on the belief that every individual possesses inherent goodness, worth, and dignity, aiming to empower individuals and families to achieve personal change and enhance their quality of life.

Requirements

Must present as courteous and professional at all times.
Demonstrated flexibility and ability to perform multiple tasks.
Excellent communication skills, including the ability to organize ideas in a logical and clear fashion.
Knowledge of basic computer skills and software programs, including the ability to learn, use, and train HPAO Electronic Health Record (EHR).
Ability to work with others in a cooperative and collaborative manner.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner.
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations.
TB/Flu and Covid19 Assessment.
Completion of the HPAO approved de-escalation program.
Successful completion of all trainings upon hire and annually as required.
One-year experience in substance use treatment and/or mental health field.

Nice To Haves

High School diploma or equivalent (GED)
Associate's degree in human services
CPR Certification

Responsibilities

Maintain assigned caseload.
Provide direct care to residents, including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily group facilitation, group note completion, and bio-psychosocial assessments.
Make referrals when appropriate.
Responsible for each assigned resident’s medical records, ensuring they are professional, complete, thorough, and updated in a timely manner.
Responsible for linking clients with aftercare services prior to discharge and assisting residents and their families in accessing services.
Strengthen current and create new partnerships within the community to help clients develop skills for sustained sobriety and/or housing.
Review patients'/family rights and responsibilities, emergency safety plans, and grievance policy.
Communicate and involve family in treatment at the patient/client/resident’s request.
Maintain professionalism when connecting with individual’s collaterals.
Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings as directed by the Clinical Supervisor/Director.
Responsible for continued education in the field respective to their service level.
Responsible for contacting the insurance company for authorization, as needed.
Utilize walkie-talkie as campus responders.
Respond to Codes as necessary.
Coordination of aftercare services, appointments, and referrals.
Facilitation of identified groups and milieu activities as assigned.
Participation in MDT meetings to support patient care coordination.
Assistance with monitoring patient observation checks, as needed.
Completion of required documentation, including: consents/releases, Group Notes, Progress Notes, Contacts Logs.
Assistance with patient observation checks for monitoring milieu safety, as requested.
Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested.
Attendance in supervision, staff trainings, and MDT meetings.
Request extensions after 90 days of treatment if needed.
Perform all other duties as assigned by Program Director / Clinical Supervisor/ COO.