After Sales Transformation Specialist
About The Position
The After Sales Transformation Specialist supports strategy initiatives that drive growth, operational excellence, and modernization across our after sales business. This role combines project management, data analysis, business process improvement, and change management to improve the customer experience and grow the aftermarket business. Working as part of the Transformation Team, this individual will partner with Service, Parts, Engineering, and IT to identify improvement opportunities, implement digital solutions, optimize service processes, and develop data-driven insights that support business decisions. This position is ideal for an early-career professional who is passionate about solving business problems, improving customer experience, and driving organizational change.
Requirements
- Bachelors degree
- 0-3 years of professional experience in operations, project management, manufacturing, service operations, or continuous improvement
- Strong analytical and problem-solving skills with the ability to interpret data and identify improvement opportunities
- Excellent communication and project management skills
- Proficiency with Microsoft Office, particularly PowerPoint and Excel
- Self-motivated with a passion for improving business processes
- Ability to travel up to 50% within North America
Nice To Haves
- Internship or co-op experience in manufacturing, consulting, business operations, or industrial equipment is highly desirable
- Experience with Power BI or other data visualization and business intelligence tools
- Exposure to ERP or field service management systems
- Experience participating in business process improvement or digital transformation projects
Responsibilities
- Lead and support transformation initiatives across the After Sales organization
- Support projects that drive service revenue growth and improve the customer experience
- Analyze service, warranty, parts, and customer support processes to identify improvement opportunities
- Assist in the development and deployment of digital service offerings and customer-facing technologies
- Develop and maintain After Sales KPIs, dashboards, and reports using Power BI and other reporting tools
- Partner with Service, Parts, Engineering, and IT to execute strategic initiatives
- Gather, analyze, and interpret business data to identify trends and support decision-making
- Document business processes and develop standardized workflows to improve efficiency and consistency
- Prepare executive presentations, project updates, and recommendations for leadership
- Support change management activities to ensure successful adoption of new processes and technologies
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance plans
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
