After Sales Manager

Oxbo, Forage Division•Marshfield, WI

5d•Onsite

About The Position

The After Sales Manager leads the Parts, Service, and Warranty functions for the Oxbo Forage Division, with full accountability for aftermarket performance, customer support, and dealer success. This role drives parts and service revenue growth, enhances product support capabilities, and ensures rapid resolution of field issues. The position serves as a key link between dealers, customers, engineering, and manufacturing—translating field feedback into continuous product and service improvements while developing a high-performing support organization.

Requirements

Associate’s degree in a technical field required; Bachelor’s degree preferred
5+ years of experience in agriculture equipment, heavy equipment, or related industry
Proven experience in parts, service, warranty, or product support leadership
Strong knowledge of hydraulic, electrical, and electronic systems
Experience working with dealer networks and field support environments
ERP experience related to parts, service, and inventory management
Experience training or mentoring technicians, dealers, or customers
Strong organizational, communication, and conflict resolution skills
Valid driver’s license with insurable record

Nice To Haves

Strong leadership and team development skills
Excellent communication and stakeholder management abilities
High mechanical and technical aptitude
Customer-focused problem-solving mindset
Strong analytical and decision-making skills
Ability to manage multiple priorities in a fast-paced environment
Self-motivated, adaptable, and results-driven

Responsibilities

Drive parts and service revenue growth, margin improvement, and inventory performance
Establish and monitor KPIs including parts turns, fill rate, service response time, and warranty cost
Develop and execute aftermarket strategies to improve customer uptime and lifecycle value
Lead, coach, and develop Parts, Service, Warranty, and Product Support teams
Build a culture focused on accountability, responsiveness, and continuous improvement
Ensure proper staffing, training, and performance management processes
Strengthen dealer service capabilities through training, tools, and technical support
Act as escalation point for complex field issues and customer concerns
Ensure consistent, high-quality customer experience across all support touchpoints
Provide hands-on troubleshooting support for complex mechanical, hydraulic, and electrical issues
Analyze recurring failures and implement corrective actions
Drive root cause resolution in coordination with engineering and manufacturing
Manage warranty processes, costs, and claims analysis
Identify trends and drive corrective actions to reduce warranty expense
Partner with engineering to feed field data into product improvements
Oversee forecasting, pricing, availability, and inventory optimization
Ensure strong fill rates and efficient inventory turn
Collaborate with supply chain to improve parts availability and lead times
Oversee development and continuous improvement of service manuals and technical documentation
Implement training programs for dealers, technicians, and internal teams
Maintain strong alignment with Sales, Marketing, Engineering, and Manufacturing
Communicate field issues, trends, and customer feedback effectively across the organization
Ensure adherence to safety, quality, and company standards