After-Hours Support Worker

Metis Nation Saskatchewan • Saskatoon, SK

7d • Onsite

About The Position

The Metis Nation– Saskatchewan (MN–S) is the government that represents Métis citizens in Saskatchewan. For many Métis citizens living in rural, remote and urban areas, accessing necessary medical care can be challenging. The MN–S Medical Travel Assistance Program (MTAP) helps registered Métis citizens requiring medical, cancer or dialysis appointments outside their home communities. The program offers support such as reimbursement of fuel costs, accommodation support and food allowances. The purpose of the program is to serve low-income citizens attending and receiving medical treatment(s). The After-Hours MTAP Support Worker will assist citizens calling to the program after-hours and ensure all questions and inquiries are received in a timely manner.

Requirements

• Strong communication skills including speaking, writing, and active listening skills.
• Exceptional client service skills.
• Strong computer skills (including Microsoft Word, Excel, database software, electronic communication tools such as Microsoft Outlook).
• Strong time-management skills along with the ability to prioritize daily tasks, organizational skills, and effective decision-making abilities.
• Willingness to work within a team environment.
• Professional telephone etiquette.
• Exceptional written and oral communications skills.
• Excellent work attendance.
• Sound problem solving and decision-making skills as well as attention to detail.
• Interpersonal skills and an ability to demonstrate conflict resolution in difficult situations.
• Student in post-secondary education in administration, business administration and/or equivalent work experience.
• Experience working with Indigenous and Métis peoples, organizations, and/or governments.
• Must be able to provide a satisfactory Criminal Record Check with the Vulnerable Sector.
• Valid Saskatchewan driver’s license and access reliable transportation.
• Must be available to work Monday–Friday 2PM–9PM, Saturday & Sunday 9AM–9PM

Responsibilities

• Respond to calls from MN–S Citizens applying to MN–S essential services after-hours.
• Confirm accommodations and respond to inquiries regarding payment if necessary.
• Maintain phone line and provide information where applicable.
• Maintain files and records in accordance with MN–S protocols and confidentiality.
• Effective representation ensuring the appropriate tone and interest is represented in communication with citizens, partners, representatives, and organizations.
• Update spreadsheets and provide information where possible.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree