After-Hours Operations Coordinator

True Up Companies

2d•Remote

About The Position

The After-Hours Operations Coordinator is responsible for managing incoming after-hours calls from employees, supervisors, and managers. This role involves assessing situations, determining appropriate actions, and providing excellent customer service, often in high-stress environments. The coordinator will also provide support for travel and logistics, as well as accounting and administrative tasks, ensuring accurate documentation and maintaining confidentiality of sensitive information.

Requirements

High school diploma or GED
2+ years of customer service, dispatching, operations, HR, travel coordination, or call center experience
Excellent verbal and written communication skills
Strong critical thinking and decision-making abilities
Ability to remain calm during emergencies
Strong organizational skills
Ability to maintain confidentiality
Basic computer proficiency (Microsoft Office, Outlook, Teams)

Nice To Haves

Experience supporting a traveling workforce
HR or Operations experience
Dispatch or emergency call experience
Travel coordination experience
Experience with accounting or ERP systems (Workday preferred)
Experience with accounts payable, accounts receivable, or general accounting data entry

Responsibilities

Answer incoming after-hours calls from employees, supervisors, and managers.
Professionally assess each situation and determine the appropriate course of action.
Calmly manage high-stress situations while providing excellent customer service.
Gather accurate information and document all calls thoroughly.
Maintain detailed call logs for management review.
Evaluate incoming situations and determine whether they require immediate emergency response, escalation to HR, Travel, Safety, or Operations, or documentation for follow-up during normal business hours.
Assist employees with routine travel issues including coordinating emergency lodging, working with rental car vendors, assisting with transportation issues, and helping employees reach safe accommodations.
Provide accounting data entry support, including entering supplier invoices, expense reports, and other accounting transactions into Workday and other company financial systems.
Assist with maintaining accurate financial records by verifying documentation for completeness and accuracy prior to data entry.
Support Accounts Payable and Accounts Receivable by processing routine transactions and maintaining organized electronic records.
Assist with expense coding, account reconciliations, and documentation required for month-end close activities.
Monitor accounting inboxes or shared queues and route inquiries to the appropriate Finance team members.
Maintain confidentiality of all financial and employee information while adhering to company policies and internal controls.
Provide administrative support to the Finance department on special projects and reporting initiatives as assigned.
Maintain accurate documentation of every call, record actions taken, and document escalation decisions.
Forward reports to appropriate departments each business day.
Maintain confidentiality of sensitive employee information.
Serve as the communication hub between employees, Division Managers, HR, Travel Department, and Safety.