After Hours Hotel Support Specialist

Sedgwick•Gates, OR

2d•Onsite

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Requirements

High school diploma or GED required.
One (1) year of hotel or customer service experience or equivalent combination of education and experience required.
Strong knowledge of concierge department systems and processes
Detailed knowledge of other support departments
Demonstrated ability to resolve issues and handle conflict
Detailed knowledge of managed repair strategies and processes
Demonstrated ability to work with other departments to accomplish objectives
Strong oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

Nice To Haves

Bi-lingual English/Spanish a plus.

Responsibilities

Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
Serves as the point of contact for high net worth clientele.
Responsible for booking and coordinating hotels
Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
Assists with folio and extensions as needed
Handle inbound calls and email communication
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).