After Hours Customer Support Specialist
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Heniff Transportation provides best-in-class supply chain solutions to our valued customers by utilizing our network of supply chain services and resources. We focus on creating extraordinary growth and value across the markets, industries, and customers we serve through outstanding safety, innovation, and service performance. We accomplish this through one of the largest, fully integrated networks of terminals, transload and tank wash facilities in North America and now in Canada. We strive to be the BEST at everything we do.
Requirements
- Candidates must have knowledge of DOT regulations, safety polices, and other Regulatory bodies having jurisdiction over motor carriers.
- Clear written and verbal communications
- Work well in a team environment.
- Must maintain confidential information.
- Ability to analyze and resolve situations and problems.
- Must have a talent to handle multiple priorities and projects.
- Better than average skills working with computer programs.
- High school diploma or GED
- Trucking/tank truck or Logistics experience
Nice To Haves
- Experience with Outlook (E-mail) and AS400 is desired.
- Trucking Industry background a must.
- Associate’s or bachelor’s degree
Responsibilities
- Address any dispatch related issues that come up after hours.
- Field calls from drivers related to breakdowns, accidents, and other equipment related issues.
- Work with terminals to assigns resources to meet customer requirements under company and regulatory agency mandates.
- Enters complete and accurate data about the customer’s orders into the computer system.
- Communicates with customers, employees, and other terminal locations to ensure customer’s requirements are met while getting the most efficient use of available resources.
- Handles emergency and non-emergency situations.
- Checks drivers’ hours of service and maintenance condition reports of selected equipment.
- Issuance of EFS to address repairs and breakdowns.
- Provide drivers with 24/7/365 access to live assistance when needed.
- Other duties as assigned.
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) Plan + Company Match
- Paid Time Off
- Company Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
