Afghan Services Assistant - Temporary

CHIRLA•Santa Ana, CA

3d•Onsite

About The Position

CHIRLA is seeking a compassionate and purpose-driven individual to join their Humanitarian Department as an Afghan Services Assistant. This role is responsible for coordinating and ensuring the efficient and quality delivery of services to Afghan nationals who arrived as part of Operation Allies Welcome. The assistant will work closely with case workers to provide comprehensive support, addressing immediate and long-term needs. The ideal candidate is a team player with strong communication skills, adaptability, and a deep understanding of the challenges faced by OAW arrivals.

Requirements

Familiar with public social services and local resources in Los Angeles County.
Experience in working with diverse immigrant communities, community advocacy, and organizing
Possess strong organizational skills and attention to detail.
Must be fluent in English and Dari and/or Pashto.
Must have strong technical skills to navigate interpretation applications.
Must be flexible and willing to work early morning, evening, and weekend hours.
Demonstrate a strong sense of cultural diversity and sensitivity.
Exemplary professional work habits verified by previous employers.
Commitment to the mission and values of CHIRLA and the program, including social justice and respect for others.
Ability to communicate effectively, professionally, and tactfully with clients, co-workers, and other individuals in a diverse, multicultural work environment.
Must be proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and other commonly used office software
Must pass/complete a DOJ/FBI live scan
Professionalism, maturity, and ability to work as a team and independently.
Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Excellent verbal, analytical, writing, and organization skills
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee must occasionally lift and/or move up to 35 pounds.
Must have a valid driver’s license and an insured personal vehicle available for use to safely transport clients to appointments and travel hubs.

Nice To Haves

Previous work with immigrants and refugees strongly preferred.
Strong communication skills and ability to prioritize work in a fast-paced environment
Ability to follow ACS guidelines and procedures to support deliverables
Strong written and verbal communication skills, to include active listening, developing rapport and resolving conflict. Ability to case note in a timely manner.
Previous experience facilitating group programming desired requirements
Committed to the mission, vision, and values of CHIRLA. Desire to serve and empower community Afghan members
Ability to work in cross-cultural settings. Knowledge of cultural sensitivities and norms.
Bachelor's degree in social work, human services, or related discipline is preferred.
Combination of education, experience and values must be in line with the mission of CHIRLA by serving with dignity and compassion and without bias.

Responsibilities

Provides direct support to CHIRLA’s Afghan Community Services team, assisting them overcome logistical hurdles in the administration of client services.
Plan & facilitate culturally and gender appropriate group sessions, webinars and orientations in person and remotely.
Conduct individual needs assessments and group evaluations
Create individual self-sufficiency plans with participants
Monitor client progress towards goals through each group session
Provide workshops in Dari and/or Pashto or arrange interpretation for group sessions
Arrange community partner presentations to support group learning objectives
Identify and enroll candidates for group programming document through case notes group participation and attendance with a focus on achieving goals