Affordable Lease Up Coordinator

ROERS COMPANIES•Phoenix, AZ

6d•Remote

About The Position

Roers Companies is seeking an energetic, dedicated professional to join our team as an Affordable Lease Up Coordinator. The role of the Affordable Lease-up Coordinator is to provide phone and email support to affordable lease-up properties. This position is remote, but the selected candidate should be based in AZ and will have heavy periods of travel within AZ. Roers Companies is a 2025 USA Today Top Workplace and a national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4 billion in real estate, representing 15,000+ homes across the Midwest, Mountain Southwest, and Sunbelt regions. Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

Requirements

High School Degree or GED
1+ year in a professional office environment
Demonstrated general knowledge of Property Management desired
Strong interpersonal, oral and written communication skills.
Must be organized, detail oriented and have good time management skills.
Experience within residential real estate is preferred
Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
Knowledge of Yardi or Property Management software strongly preferred.
As applicable, advanced knowledge of Affordable Housing Programs.
As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
Proven outstanding customer service.
Listen and record accurately.
Team-oriented and flexible/multi-tasking.

Nice To Haves

Demonstrated general knowledge of Property Management desired
Experience within residential real estate is preferred
Knowledge of Yardi or Property Management software strongly preferred.
As applicable, advanced knowledge of Affordable Housing Programs.

Responsibilities

Provide phone and email support to affordable lease-up properties.
Determine and document prospect questions.
Act as the first point of contact for prospects with questions on specific affordable housing projects.
Be knowledgeable in max rent and income guidelines and affordable housing requirements.
Assist applicants with the application process by explaining all applicable forms.
Review applications for accuracy, completeness and guides applicant to the next step in the process.
Assist applicants in scheduling tours or onsite application appointments.
Process applications remotely and submit to compliance.
Complete daily and weekly reports as requested.
Input all traffic and applications in the property management system regularly.
Manage prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
Maintain customer service and excellent relations with prospects and employees.
Other tasks & duties as assigned based on business need.

Benefits

Health Plans - Medical, dental, vision, FSA, and HSA
Family Leave - Paid birth & bonding leave
Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
401(K) - 3% company contribution, 100% vested after 2 years of employment
Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
Health and Wellness - fitness membership reimbursement program
Free stays in Roers’ properties guest suites
Rent Discount - 20% discount for employees living in Roers Companies properties
Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
Charitable Match Program – Roers matches employee donations to charitable organizations
Professional Development Opportunities
Employee Assistance Programs