Affinity Programs Student Assistant

ASU Enterprise Partners•Columbia, SC

1d•Hybrid

About The Position

The Affinity Programs Student Assistant supports the success of Sun Devil Rewards, a mobile engagement and loyalty app for students, alumni, and other audiences. The program is part of the Alumni Engagement team at ASU Enterprise Partners (ASUEP). The position reports to the Senior Coordinator of Sun Devil Rewards and works 15–25 hours per week during fall and spring semesters, with extended hours during summer, spring, and winter breaks. The role supports reward catalog management and fulfillment, customer service, quality assurance, content scheduling, promotional activities, reporting, and process documentation. It also participates in on-campus events and special projects as needed. ASU Enterprise Partners is a nonprofit organization that provides services and resources to extend Arizona State University’s reach and advance its charter. It supports ASU and several affiliates and provides professional services through Centers of Excellence.

Requirements

Be a current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or a related field.
Have prior customer service experience.
Be willing to learn and able to work well with others.
Be comfortable with digital environments and digital experiences.
Have a collaborative style and the ability and desire to work in a team-based environment.
Maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries, university business, and confidential prospect information.
Have strong, collegial interpersonal skills and communicate effectively in person, in writing, and by phone.
Be able to work independently and as part of a team.
Be a problem solver who can take initiative, set priorities, and remain flexible.
Be team-oriented and able to manage complex situations involving numerous and sometimes competing constituencies.
Be able to represent the institution well.
Support ASU’s vision as the New American University.
Demonstrate high attention to detail and thoroughness in completing assigned duties.
Be highly organized and able to handle multiple projects.
Be adept at navigating complex environments with evolving priorities and communication plans.

Nice To Haves

Experience with content management systems.
Knowledge of Sun Devil Rewards, Salesforce Service Cloud, FedEx Shipping/Returns, Google Docs, MS Outlook, Word, and Excel.

Responsibilities

Manage the rewards catalog, including processing, coordinating, distributing, and redeeming rewards; inspecting inventory onsite; and preparing and maintaining weekly Excel files and reports for internal processing and accurate tracking.
Fulfill experiential rewards by coordinating logistical plans with the unit offering each experience.
Create reward descriptions in accordance with ASU Brand Standards and create reward images using Canva.
Assist with creating promotional materials using Canva.
Prepare quarterly decks summarizing program highlights, reward highlights, and other campaign results.
Respond to customer service inquiries and feedback about the program, fulfillment, and technical issues using Salesforce Service Cloud and Sun Devil Rewards social media channels.
Monitor customer outreach for frequently asked questions and develop boilerplate responses.
Perform daily quality assurance checks and promptly report malfunctions or bugs through Jira.
Schedule in-app content through the content management system and schedule push notifications.
Assist with promotional activities at university events.
Document processes and update documentation as needed.
Participate in on-campus events and special projects as needed.
Perform other duties as assigned.