Affiliate EAP Counsellor (Network Partnership)
About The Position
Lyra Health is a leading provider of mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of mental health care and published over 20 peer-reviewed studies, demonstrating unmatched outcomes in access, clinical effectiveness, and cost efficiency. Lyra’s transformative care model is proven to help people recover twice as fast and reduce overall healthcare claims costs by 26% annually. Lyra Empower is the company's fully integrated, AI-powered platform that combines high-quality care and technology solutions to revolutionize access to mental health care. As an Affiliate EAP Counsellor, you will be a crucial clinical partner within Lyra's network, delivering high-quality mental health support to corporate employees through various modalities. You will operate within a structured framework emphasizing clinical integrity, timely documentation, and excellence in short-term, solution-focused therapy to provide a premium care experience.
Requirements
- Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD.
- A valid professional license or registration to practice counseling in India.
- A minimum of two (2) years of post-qualification clinical experience following the completion of your Master’s degree.
- Prior experience as an EAP service provider is highly preferred.
- Profound understanding of short-term, solution-focused therapeutic models.
- Proven, demonstrable expertise in EAP Services & Workplace Wellness, Stress Management & Occupational Burnout, Relationship & Interpersonal Issues, Grief and Bereavement Counselling, Family/Play Therapy (or specialized creative interventions).
- Exceptional clinical skills with a deep commitment to evidence-based practices and clinical integrity.
- Highly organized with the professional discipline needed to meet strict administrative and documentation deadlines.
- Adaptive verbal and written communication skills, with the ability to establish quick, strong therapeutic alliances across multiple modalities.
- Meticulous attention to detail in maintaining strict confidentiality, record-keeping, and adhering to compliance procedures.
- A strong network partner who aligns with internal operations and clinical oversight teams to achieve the highest care outcomes.
Nice To Haves
- Prior experience as an EAP service provider is highly preferred.
Responsibilities
- Deliver high-quality counselling via Face-to-Face (in-person), Virtual (on-camera), and Telephonic modalities.
- Apply evidence-based practices tailored to workplace wellness and employee care timelines.
- Commit to Lyra’s strict 24-hour documentation compliance policy for all case notes.
- Maintain rigorous clinical notes that meet global quality standards and audit protocols.
- Ensure all client interactions are formally verified via Lyra’s official notice system before initiating treatment.
- Actively identify high-risk cases, crises, or clinical "red flags," and strictly follow Lyra’s established Service Level Agreements (SLAs) for emergency handling.
- Adhere to Lyra's direct-transaction policy, with all fees handled centrally.
- Maintain transparency and respect professional boundaries by adhering to a strict non-solicitation policy.
Benefits
- Flexible, multi-modal delivery based on case allocation.
- Opportunity to work with a leading mental health solutions provider.
- Supportive network partnership framework.
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What This Job Offers
Career Level
Mid Level
