Affected Persons Support
About The Position
The Affected Persons Support role within the Police Review Commission (PRC) provides specialized case management support for individuals experiencing complex vulnerabilities, including mental health challenges, trauma, and psychosocial barriers. This role is critical in ensuring complainants are able to meaningfully participate in the complaint process through consistent, professional, and trauma-informed support. Reporting to the Director, Case Management, you will manage a portfolio of high-complexity files, providing end-to-end case management, mental health-informed support, and system navigation while acting as a key point of contact for affected persons throughout the complaint lifecycle.
Requirements
- University degree in a Social Work, Psychology, Nursing, Human or related field plus four (4) years of related experience.
- Experience supporting individuals experiencing mental health, trauma, or psychosocial challenges.
- Ability to work with sensitive, emotionally charged situations while maintaining neutrality and professionalism.
- Must be registered with the province of Alberta if in the fields of Nursing or Social Work.
- Must be able to pass and maintain a fingerprint-based criminal records check, vulnerable sector check, and other clearances required to access police databases.
Nice To Haves
- Trauma informed and/or Mental Health training and certification.
- Experience working in structured environments (e.g., justice, regulatory, social services, or health systems).
- Experience with de-escalation, conflict management, and crisis response.
- Experience navigating and referring to community-based supports and services.
- Strong case management, assessment, and documentation skills.
- Experience advising colleagues or contributing to improved processes, tools, or practices.
Responsibilities
- Independently assess and manage complex complaint files.
- Serve as the primary point of contact for affected persons.
- Apply trauma-informed, culturally responsive approaches in all interactions.
- Support complainants in understanding and navigating the complaints process.
- Connect individuals to appropriate community and crisis supports.
- Recognize and respond to distress, risk, or escalation using established protocols.
- Apply de-escalation techniques and maintain strong professional boundaries.
- Act as a subject matter resource for case management staff.
- Contribute to improving tools, processes, and guidance for complex files.
- Participate in working groups and service improvement initiatives.
- Maintain accurate and detailed case documentation.
- Prepare summaries and briefing materials.
- Ensure compliance with legislative, privacy, and policy requirements.
Benefits
- Public Service Pension Plan (PSPP)
- Professional learning and development
- Leadership and mentorship programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
