Aesthetic Service Associate

Apex Skin•Concord, NH

7d•Hybrid

About The Position

Apex Skin is a rapidly growing skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for a talented candidate for the role of Aesthetic Service Associate. The Aesthetic Service Associate reports directly to the Aesthetic Assistant Manager and is responsible for delivering an exceptional patient experience while supporting front desk operations, scheduling optimization, retail performance, and overall clinic efficiency.

Requirements

Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Flexibility and adaptability
Customer service mindset with professionalism and patient focus
Excellent time management and organizational skills
Attention to detail and accuracy
Proficiency in basic computer applications and scheduling systems
Knowledge of medical terminology
Word processing and data entry skills
2+ years of experience as a Medical Receptionist or Sales Associate (dermatology experience is a plus)
Provide proof of a TB test within the past 12 months
Provide proof of an annual flu vaccination

Nice To Haves

Bachelor’s degree or equivalent experience in a relevant field preferred
Hepatitis B vaccination series is strongly recommended for clinical staff

Responsibilities

Deliver an exceptional, welcoming patient experience from check-in through checkout.
Accurately manage patient check-in, check-out, scheduling, and account documentation.
Answer questions regarding services, products, promotions, and appointments.
Address patient concerns professionally and escalate when appropriate.
Maintain a clean, organized, and professional front desk environment.
Answer inbound calls promptly with professionalism and excellent customer service.
Schedule appointments accurately while optimizing provider utilization.
Communicate appointment details, policies, and next steps clearly.
Manage appointment confirmations, cancellations, rescheduling, and waitlists.
Maintain accurate scheduling records and patient information.
Educate patients on skincare products, services, memberships, and promotions.
Recommend retail products that support treatment plans and patient goals.
Support retail sales and membership growth through patient education and engagement.
Maintain knowledge of current products, services, and promotional offerings.
Support providers and clinic operations to ensure efficient patient flow.
Assist with treatment room turnover and clinic readiness as needed.
Follow established workflows, policies, and operational standards.
Adapt to daily clinic needs while maintaining professionalism and teamwork.
Complete assigned patient outreach through phone, text, and email.
Work lead lists and schedule-fill initiatives to maximize provider utilization.
Document outreach activities and patient follow-up accurately.
Support patient retention and clinic growth initiatives.
Represent Apex Skin with professionalism, integrity, and a patient-first approach.
Demonstrate accountability, initiative, and strong teamwork.
Maintain patient confidentiality and compliance with company policies.
Participate in ongoing training and contribute to a positive clinic culture.