Aesthetic Sales & Patient Care Coordinator
SKT Med Spa•San Clemente, CA
•Onsite
About The Position
This is a part-time role at a med spa that focuses on client care and business growth. The position involves guiding clients from their initial inquiry through long-term treatment plans, ensuring a high standard of personalized care. While there are revenue goals, they are expected to be met through genuine education, consistent follow-up, and trust-based relationships, rather than pressure. The role emphasizes the client's experience and long-term commitment to their skin health.
Requirements
- 1-2+ years in aesthetics, wellness, hospitality, or consultative retail sales.
- Natural ability to educate and guide clients without pressure.
- Strong follow-through and organizational habits.
- Comfort with accountability, including goals, metrics, and self-assessment.
- Coachable, growth-oriented, and team-minded.
- Experience with EMR/CRM tools (Boulevard is a plus).
- Flexible availability, including weekends.
- Located near San Clemente, CA.
Nice To Haves
- Experience in aesthetics, wellness, or hospitality.
- Experience with Boulevard EMR/CRM system.
Responsibilities
- Lead educational consultations to help clients understand their options and choose suitable treatments.
- Follow up with clients before and after visits to ensure continuity of care and make them feel valued.
- Handle client questions and concerns with empathy and an education-first approach.
- Ensure every client interaction reflects a standard of personalized, unhurried care.
- Convert inquiries into booked appointments and guide clients toward appropriate long-term treatment plans.
- Support membership enrollment and rebooking through relationship-driven guidance.
- Work towards individual and team goals for services, memberships, and retail sales.
- Track personal performance metrics (conversion rate, rebooking rate, revenue per client) for continuous improvement.
- Collaborate with providers and front desk staff for seamless client handoffs.
- Maintain accurate client records in the EMR system (Boulevard).
- Support daily scheduling, follow-ups, and promotions as needed.
- Contribute ideas for improving client flow and overall operations.
Benefits
- Hourly pay + commission
- Complimentary and discounted treatments
- Clear growth path as the company expands
- A team that lives its values
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
