Northern California - Aesthetic Field Manager

SEV Laser•Sacramento, CA

9d•$100,000 - $110,000•Onsite

About The Position

The Aesthetic Field Manager (AFM) is responsible for ensuring clinical compliance, exceptional treatment outcomes, and consistent delivery of SEV service standards, while driving business performance across a portfolio of offices. This role leads through the in-office provider team, driving excellence in treatment quality, client experience, and protocol adherence as the foundation of the business. The AFM partners closely with the District Manager as a peer leader, with shared accountability for business performance and profitability.

Requirements

2–3+ years of experience working with laser technology and skin services in the aesthetics industry.
Active clinical license (RN, NP, PA, or Licensed Aesthetician appropriate for region).
Strong expertise in treatment delivery, safety protocols, and client consultation.
Proven ability to coach providers to improve both clinical quality and business performance.
Excellent communication, coaching, and leadership skills.
Comfortable working in a performance-driven, KPI-focused environment.
Ability to travel regularly within region.
Must reside within assigned district.

Nice To Haves

Experience with Zenoti or similar systems preferred.

Responsibilities

Ensure all services are delivered in full compliance with SEV clinical protocols, safety standards, and regulatory requirements.
Conduct regular in-room observations and audits to assess protocol adherence, treatment quality, and client outcomes.
Ensure timely audit of all providers, with particular focus on providers where client satisfaction and/or clinical outcomes indicate a training opportunity.
Maintain high standards in clinical documentation, charting accuracy, and compliance readiness.
Serve as the first point of escalation for any clinical customer relations questions, adverse events, or client recovery opportunities.
Take immediate action to address any gaps in compliance or treatment quality.
Ensure providers consistently deliver the SEV experience as designed, from consultation through treatment and handoff.
Reinforce behaviors that drive OSAT (“highly satisfied”) and 5-star reviews, including communication, confidence, and client care.
Partner with Office Managers to ensure seamless coordination between provider and reception experience.
Drive provider performance across key KPIs, including clinical and regulatory compliance, OSAT and review performance, package and membership conversion, trial conversion, rebooking rates, and services per hour / productivity.
Coach providers on consultative selling, treatment planning, and client communication to improve outcomes and revenue.
Reinforce “every client, every time” behaviors in treatment rooms.
Partner with the District Manager as a co-owner of performance across the region.
Contribute directly to achieving GAAP and Cash revenue targets, >90% room utilization, and profitability metrics.
Identify provider-level performance gaps and implement targeted coaching and development plans.
Align on priorities, office-level action plans, and performance management.
Ensure alignment between clinical execution and operational goals, including room utilization (>90%) and service efficiency.
Partner with Office Managers on provider scheduling, coverage, and productivity optimization.
Ensure readiness for new services, promotions, and protocol updates.
Own onboarding and training of all new providers, either directly or through coordination with approved provider trainers.
Ensure all providers are fully trained and signed off on SEV standards prior to independent treatment.
Provide ongoing, hands-on coaching in the field.
Assess provider capability and create targeted development plans to elevate both technical skill and performance.
Reinforce provider adherence to treatment workflows as part of coaching, ensuring consistency in both clinical execution and client experience.
Support career pathing and retention through continuous development.
Assess quality and effectiveness of training conducted by approved provider trainers, and provide support and coaching where necessary.
Lead clinical training for new office openings, including services, protocols, laser safety, and SEV standards.
Support rollout of new services, promotions, and initiatives across the region.
Ensure offices maintain sufficient trained provider coverage to meet client demand.
Identify gaps in capability or capacity and partner on hiring and onboarding plans.
Drive provider retention through a strong culture, coaching, and development.
Serve as a subject matter expert and may be called upon to participate in cross-functional committees supporting the development of new services, protocols, and training programs.
Act as an integral part of the feedback loop, providing insights on how programs, protocols, and initiatives translate to both the client and employee experience.
Surface trends related to provider execution, system usage, and client experience to support continuous improvement and scalability.
Proactively identify opportunities for improvement and partner with leadership to enhance training, service delivery, and operational execution.
This job description is not intended to be exhaustive. The Aesthetic Field Manager is expected to participate in and support all activities reasonably necessary to operate the business, ensure compliance, and deliver results. Duties, responsibilities, and activities may change at any time with or without notice. Leaders may also be asked to participate in organization-wide initiatives, including committees or working groups, to provide field perspective and input on new programs, launches, and events.