H0094 - AES Team Member Wage

Virginia Department of Transportation • Mechanicsville, VA

11d

About The Position

The AES Team Member advances the development, integration, and support of design technologies that improve the efficiency, accuracy, and quality of transportation project delivery. The role supports engineers, designers, project teams, and internal and external customers by implementing and maintaining digital tools, workflows, and standards related to 3D design software and emerging technologies. It collaborates across disciplines to keep VDOT’s design practices aligned with agency goals, industry best practices, and evolving infrastructure needs.

The position provides technical support for departmental CADD applications, including Bentley tools such as OpenRoads and OpenBridge, and the ProjectWise file management system. Duties include installing and configuring software, managing user accounts and access permissions, and coordinating with technical staff and division support teams to resolve software, hardware, and system issues. It also manages and monitors helpdesk requests, diagnoses reported issues, and serves as backup Helpdesk Coordinator when required.

The role develops and updates user-focused materials such as job aids, training manuals, and presentations. It coordinates with software vendors on technical support requests, software initiatives, updates, and potential impacts on existing systems. Other duties, tasks, activities, and projects may be assigned.

Requirements

• Ability to communicate effectively orally and in writing and develop positive working relationships with others.
• Ability to ensure compliance with agency standards, specifications, policies, and procedures.
• Ability to investigate, research, analyze, evaluate, and test software applications and make program recommendations.
• Knowledge of construction methods and materials.
• Skill in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Skill in delivering exemplary customer service.
• Skill in using computers, software, and hardware applications.
• Skills in training and supporting others in the use of technical software, including creating and using documentation, job aids, and other learning materials.
• Ability to audit digital records and accounts for system security requirements.
• Ability to create clear, concise, accurate software-update documentation for organizational policies and user manuals.
• Ability to follow oral and written instructions; gather and analyze data; and reach sound, logical conclusions.
• Ability to make presentations and conduct training.
• Ability to manage multiple tasks simultaneously in a dynamic work environment.
• Ability to provide technical support by analyzing, designing, developing, and implementing technology solutions.
• Ability to work independently to set priorities and schedules, resolve issues, and make decisions.
• Knowledge of civil engineering practices and principles related to roadway design and transportation infrastructure.
• Skill in documenting workflows and in strategic and analytical thinking.
• Skill in using computers and software applications, including CAD design software.
• Ability to establish and maintain effective working relationships with agency business and technical staff, other governmental employees, and vendors.

Nice To Haves

• Training, experience, or education in Civil Engineering, Engineering Technology, or a related field is desired.

Responsibilities

• Provide technical support for departmental CADD software applications, including Bentley OpenRoads, OpenBridge, and ProjectWise.
• Install and configure software, manage user accounts and access permissions, and ensure applications function properly.
• Coordinate with technical staff and division support teams to diagnose and resolve software, hardware, and system issues.
• Manage and maintain helpdesk requests, including entering, monitoring, and assessing tickets from internal and external users.
• Diagnose and resolve support issues promptly and serve as backup Helpdesk Coordinator when required.
• Develop and maintain job aids, training manuals, presentations, and other user-focused software documentation.
• Update documentation to reflect changes in software functionality and departmental processes.
• Coordinate with software vendors on support requests, software initiatives, updates, and their potential impacts on existing systems.
• Perform duties, tasks, activities, and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed