Aerospace Technical Application Specialist

Sherwin-Williams • Jacksonville, FL

4d • Onsite

About The Position

This role ensures the effective implementation and application of Sherwin-Williams products within the Auto OEM and Aerospace sectors. It serves as a product knowledge expert and liaison between customers and internal teams such as Sales, Marketing, and Lab, strengthening Sherwin-Williams’ position as a trusted partner for both products and services. The position requires maintaining expert-level knowledge of products, applications, industry trends, and competitors. It provides direct on-site customer support, including product selection, application guidance, issue resolution, process improvement recommendations, and training. Additionally, the role works closely with Sales leadership to execute territory strategies, retain existing customers, and identify opportunities for growth, driving territory sales and profitability through proactive engagement and technical expertise.

Requirements

• High School Diploma or GED
• 3 years of paint application experience in Auto OEM, Aerospace, or similar industry

Nice To Haves

• Associate or bachelor’s degree in relevant field (Chemistry, Engineering, etc.)
• 5 years of paint application experience in Auto OEM, Aerospace, or similar industry

Responsibilities

• Execute territory and account strategies as defined by Sales leadership to build and maintain strong customer relationships. Success will be measured by customer retention rates, satisfaction scores, and growth in account revenue.
• Lead timely resolution of customer complaints, ensuring closure within defined service-level agreements (SLAs). Implement corrective actions to prevent recurrence, with performance tracked by reduction in repeat issues and resolution turnaround time.
• Manage project schedules to deliver all desired outcomes on time, within scope, and according to specifications. Success will be measured by on-time completion rate, adherence to budget, and achievement of stakeholder satisfaction.
• Operate within an annual budget for travel, sales, marketing, and entertainment. Performance will be measured by adherence to budget targets and cost-per-sale efficiency.
• Collaborate with Marketing and Lab throughout the product development lifecycle to align offerings with market demand. Success will be measured by on-time product launches, adoption rates among key customers, and contribution to incremental sales.
• Maintain up-to-date knowledge of products, applications, industry trends, and competitors through completion of individual training plans. Deliver customer training sessions as a value-added service, with metrics including number of sessions conducted and customer feedback scores.
• Follow all required safety procedures as defined by Sherwin-Williams and customers to ensure a safe work environment. Compliance will be measured by zero safety violations and adherence to audit standards.
• Ensure proper maintenance and security of all supplied tools required for job performance. Success will be measured by tool readiness and zero loss or damage incidents.
• Overall performance will be evaluated based on financial results within the OEM/Aerospace division, including territory sales growth, profitability, and expense control against established targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED