Aerospace Customer Service Representative

Align Aerospace • Los Angeles, CA

just now • $23 - $24 • Onsite

About The Position

At Align Aerospace, customer service is not transactional — it is operational responsibility inside a regulated aerospace supply chain. We don’t process orders. We protect aircraft production schedules. Every purchase order you touch supports critical aerospace programs — OEMs, MRO facilities, and global manufacturers who depend on precision, documentation integrity, and disciplined execution. We are seeking a disciplined, detail-driven professional who understands that in aerospace distribution, accuracy is not optional — it’s operational integrity. If you thrive in structured environments, take ownership without waiting to be asked, and believe that excellence lives in the details — you may be exactly who we’re looking for. This is not a call-center job. This is not retail customer service. This is not a sales role. This is execution at a professional level.

Requirements

• Contract-controlled order execution
• ERP data integrity
• Portal compliance
• Traceable documentation management
• Delivery risk visibility
• Cross-functional coordination
• Supporting On-Time Delivery for aerospace programs
• 1–3+ years in order management or aerospace distribution
• Strong data entry accuracy.
• ERP experience (SAP preferred)
• Strong Excel skills required
• Ability to manage multiple priorities simultaneously.
• Professional customer-facing demeanor.

Nice To Haves

• Aerospace hardware knowledge strongly preferred
• AS9100/AS9120 familiarity a plus
• College degree preferred but not required for proven performers

Responsibilities

• Ensure purchase orders align with aerospace contracts before release
• Maintain 99%+ order accuracy in a regulated ERP environment
• Protect documentation traceability and compliance
• Identify and escalate delivery risks before they become failures
• Support OTD performance that customers depend on
• Represent Customer Service in structured customer reviews
• Operate autonomously within defined authority limits

Benefits

• $5,000 annual performance bonus
• 401(k) with company match
• Medical & Dental plan options
• FREE Vision coverage
• FREE Term Life Insurance
• FREE Long-Term Disability
• Optional supplemental coverages
• Paid Holidays
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree