Aerospace Customer Service Representative

Ascentec Engineering LLC•Dallas, OR

just now•$45,000 - $65,000•Onsite

About The Position

Ascentec Engineering in Dallas, Oregon is hiring! Now is a great time to join a growing company and work in the exciting world of aerospace. We are seeking an Aerospace Customer Service Representative that will synchronize the Enterprise Resource Planning (ERP) system with the customer portal, coordinate job movement within production to align with customer needs and expectations, and schedule orders within different groups. Come join a company where you are valued and can carve your own career path! This position is on-site (not remote/not hybrid) and not eligible for Visa sponsorship or transfer of Visa sponsorship.

Requirements

High School Diploma or equivalent. Preferred: Bachelor's Degree in Business/Supply and Logistics Management.
One year of experience in production, scheduling, or customer service
Ability and desire to perform complex problem solving
Strong analytical, statistical and critical thinking skills. Advanced experience with MS Excel and MS Word is preferred
Excellent skills in interpersonal relationships, communication and teamwork.
Excellent communication and presentation skills with the ability to speak and communicate effectively with both senior management and production.
Work independently and possess a high level of self-motivation and initiative.
Advanced knowledge of Epicor ERP preferred (or equivalent advanced knowledge of a comparable ERP software)
Enjoys fast paced and rapidly changing environment
Team player engaging with a positive attitude
Thrives on providing solutions for customer challenges
Self-starter/Self-motivated
Professional demeanor and respectful to people in all situations
Flexible and willing to help others as needs and tasks change often
Applicant must be able to pass a drug screen and criminal background check prior to employment.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Nice To Haves

Bachelor's Degree in Business/Supply and Logistics Management.
Advanced experience with MS Excel and MS Word is preferred
Advanced knowledge of Epicor ERP preferred (or equivalent advanced knowledge of a comparable ERP software)

Responsibilities

Prepares and updates daily schedules for resource groups
Work with the customer portal to align customer needs to the orders within Ascentec's ERP system.
Interact with production departments to expedite/de-expedite customer requirements
Communicate schedule improvements/delays to customer through reports and customer portals
Coordinate work orders in process
Ensure on-time deliveries for all acknowledged and confirmed POs
Communicate discrepancies and potential schedule misses to customer
Support the overall health and improvement of the ERP system.
Support Material Review Board (MRB) process with appropriate response to issues with internal and supplier quality.
Support New Product Introduction (NPI)