Aerospace Customer Service Representative

PPG Industries • Dallas, TX

2d • Hybrid

About The Position

PPG's Aerospace business has an exciting opportunity available for an Associate Customer Service Representative in Grand Prairie, Texas. As a Customer Service Representative you will support either our Aftermarket, Military, OEM Commercial or Boeing segment customers. This is a hybrid position that will require working fully onsite during the training period. You will report to the Customer Service Manager. Key Responsibilities Executes purchase orders for materials and customer orders Resolves customer queries, recommending solutions and guiding customers throughout the ordering process. Respond to customer queries in a timeline and accurate way, via phone and email. Identify customer needs and update internal ERP databases with information regarding customer orders. Work with inventory levels to ensure delivery of materials and supplies. Maintain accurate records of purchases, ensuring compliance with company policies, and adhering to relevant regulations. Process customer orders accurately and efficiently, ensuring timely delivery and compliance with all relevant regulations. Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded. Ensures accuracy of all sales orders. Qualifications Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply. High School Diploma required. 3+ years of customer service or administrative experience. Prior experience with ERP software and reporting software. #LI-Hybrid About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets. As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.

Requirements

• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.
• High School Diploma required.
• 3+ years of customer service or administrative experience.
• Prior experience with ERP software and reporting software.

Responsibilities

• Executes purchase orders for materials and customer orders
• Resolves customer queries, recommending solutions and guiding customers throughout the ordering process.
• Respond to customer queries in a timeline and accurate way, via phone and email.
• Identify customer needs and update internal ERP databases with information regarding customer orders.
• Work with inventory levels to ensure delivery of materials and supplies.
• Maintain accurate records of purchases, ensuring compliance with company policies, and adhering to relevant regulations.
• Process customer orders accurately and efficiently, ensuring timely delivery and compliance with all relevant regulations.
• Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded.
• Ensures accuracy of all sales orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED