Aerie Host/Hostess (PT)

Grand Traverse Resort • Acme, MI

10d • Onsite

About The Position

To greet guests, escort them to tables and provide menus. Helps coordinate dining room activity to provide efficient, fast and courteous service to all patrons. The Greeter is responsible for keeping multiple details organized. This position requires working 3-5 days per week and is able to work a flexible schedule that may include evenings, weekends, Sunday mornings, and holidays. Must have strong organizational skills. Excellent interpersonal skills and a team player attitude. Willingness to learn new concepts and ideas. Understanding of full service environment.

Requirements

• A minimum of 1-3 years experience in food and beverage.
• High School Diploma or equivalent.
• Previous work experience within an upscale high volume establishment.
• Knowledge of fine dining and good knowledge of wines/beverages.
• Previous fine dining restaurant experience.
• Must possess the ability to multi-task several projects at once.
• Must be able to climb stairs and walk on uneven surfaces on an occasional basis.
• Must be able to bend, squat, push, and pull frequently.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally.
• Able to deal with stress associated with fast-paced work environment.
• Make judgment decisions and adapt to changing work situations.
• Grasp and apply new ideas.
• Communicate with various personalities at all levels.
• Must be able to work under pressure.
• Must have excellent listening skills.
• Must have the ability to deal effectively and interact well with the guests and associates.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must have a passion for creating an exceptional experience for all guests.

Nice To Haves

• Previous work experience within an upscale high volume establishment
• Knowledge of fine dining and good knowledge of wines/beverages
• Previous fine dining restaurant experience
• Experience working in a hospitality role is preferred

Responsibilities

• Greet guests pleasantly and with a smile, serving as the first impression of Aerie.
• Answer all phone calls and enter reservations into the Open Table system.
• Fulfill special guest requests regarding seating arrangements or other special arrangements.
• Pay attention to reservation notes and communicate any special requests to the server.
• Communicate table status to the server assistant, server, or both.
• Maintain cleanliness and organization of the greater station, coat room, and storage area.
• Check coats.
• Support the food and beverage team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED