AEM Authoring Team Lead – Marketing Delivery

Truist•Atlanta, GA

5d•Onsite

About The Position

Truist is seeking an experienced and execution-focused AEM Authoring Team Lead to oversee the delivery of high-quality digital content experiences within Adobe Experience Manager (AEM). This role leads a team of AEM Authors and is responsible for ensuring accurate, timely, and compliant execution of web and landing page experiences that support marketing and business priorities. This role sits within the Marketing Delivery organization and serves as a key bridge between strategy and execution—translating requirements into scalable content delivery practices while driving consistency, quality, and operational efficiency across the AEM authoring function. The ideal candidate brings deep AEM expertise, strong people leadership skills, and a proven ability to manage high-volume digital delivery in a structured, regulated environment and partner with teammates to build the future-state content delivery ecosystem.

Requirements

Bachelor’s degree in Marketing, Communications, Digital Media, or related field (or equivalent experience)
7+ years of experience in digital content authoring, web content management, or digital delivery
2+ years of experience leading or mentoring a team in a digital or marketing delivery environment
Deep hands-on experience with Adobe Experience Manager (AEM Sites)
Strong understanding of component-based authoring, templates, metadata, and publishing workflows and Content as a Service / Content Supply Management.
Proven ability to manage multiple concurrent initiatives and deadlines
Strong attention to detail and commitment to high-quality execution
English (Required)

Nice To Haves

Experience in financial services, banking, or other highly regulated industries (strongly preferred)
Familiarity with accessibility standards (WCAG), SEO best practices, and UX principles
Experience working in Agile or scaled delivery frameworks
Working knowledge of HTML/CSS and front-end concepts for troubleshooting
Familiarity with Adobe Experience Cloud tools (Analytics, Target, AEP, ODE)
Experience supporting personalization, testing, and optimization initiatives
Experience driving operational improvements and scaling content production capabilities

Responsibilities

Manage a team of AEM Authors responsible for digital content execution & delivery
Support the assignment and prioritization of work across the team to ensure deadlines, SLAs, and business objectives are consistently met
Ability to cover for teammates and hands-on guidance and support for complex or high-visibility content builds
Establish and maintain authoring standards, best practices, and quality expectations
Monitor team performance, workload balance, and delivery health across initiatives
Oversee the creation, editing, and publishing of web pages and digital experiences in AEM for the team
Ensure proper use of templates, components, content fragments, and metadata
Validate adherence to UX, brand, SEO, and accessibility standards
Support advanced page builds, personalization setups, and complex component configurations as needed
Ensure accurate content rendering across devices, browsers, and environments
Partner with Digital Strategists, Channel Leads, Marketing Managers, and UX teams to align on priorities, timelines, and deliverables
Lead intake, estimation, and planning processes for AEM-driven initiatives
Drive consistency in content delivery workflows, including approvals, publishing, and release management
Identify opportunities to scale content production through reusable components and process improvements
Support personalization, localization, and campaign-driven content execution
Effectively work within cross-functional teams (Audience Builders, Creative, Legal, MarTech and Product Partners)
Ensure content meets compliance and regulatory standards, particularly in financial services
Facilitate communication across stakeholders to resolve blockers and align on delivery expectations
Participate in agile ceremonies, roadmap discussions, and delivery reviews
Maintain clear documentation of standards, processes, and delivery artifacts
Experience modernizing digital content delivery through systems, automation and AI partnering closely with Business, Product and MarTech partners.
Establish and enforce QA standards across all content builds (links, rendering, accessibility, functionality)
Implement structured QA processes and checkpoints across the team
Identify recurring issues and drive root-cause resolution and process improvements
Enable A/B testing and optimization by ensuring accurate implementation of variations
Promote continuous improvement in tools, templates, and workflows
Ensure adherence to digital governance, accessibility (WCAG), and privacy policies
Oversee compliance with legal and regulatory requirements for all published content
Support audit readiness through documentation, approvals, and structured workflows
Ensure proper handling of disclosures, customer-facing messaging, and regulated content
Partner with Legal and Risk teams to maintain compliant authoring practices