Advocate - Community Integration & Healthcare Team

Disability Rights Texas • Houston, TX

15h • Onsite

About The Position

The Team Advocate is responsible for providing advocacy services to individuals with disabilities, including investigating complaints, monitoring facilities, determining eligibility for services, and delivering non-litigation case support. The Team Advocate operates as part of an interdisciplinary Issue Team, working under the administrative supervision of an Advocate Supervisor and in coordination with assigned attorneys who provide legal guidance and case direction.

The Team Advocate conducts client interviews, monitors facilities, reviews records, and supports clients through advocacy and negotiation processes. The Team Advocate also drafts letters, complaints and case notes. In addition, this position contributes to outreach and education efforts relevant to the Issue Team’s priorities.

Requirements

• Bachelor’s degree in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies, Social Services, or a related field and two (2) years of relevant experience working with individuals with disabilities; or Four (4) years of equivalent related experience.
• Knowledge of laws, regulations, and programs affecting individuals with disabilities, or the ability to acquire such knowledge within a reasonable period of time.
• Ability to analyze information, identify issues, and support development of effective solutions.
• Ability to communicate effectively with diverse audiences using a variety of communication methods, with or without reasonable accommodation.
• Ability to manage multiple priorities and meet deadlines in a dynamic work environment.
• Ability to work both independently and collaboratively within a team environment.
• Strong organizational skills, attention to detail, and follow-through.
• Proficiency in Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint) and case management systems.
• Ability to effectively communicate orally and in writing.
• Spanish bilingual proficiency (written and spoken), as required for this position.

Nice To Haves

• Experience working in advocacy, legal services, or disability-related programs including Home and Community-based Medicaid waiver programs.
• Experience delivering presentations or conducting community outreach.
• Familiarity with public systems and laws impacting individuals with disabilities relevant for the issue team.

Responsibilities

• Conduct client interviews and gather relevant information to assess eligibility, case priority, and service needs.
• Monitor facilities.
• Investigate complaints and analyze facts to identify legal and advocacy issues.
• Develop and implement case strategies in collaboration with supervising attorneys.
• Manage an assigned caseload, including documentation, follow-up, and case coordination.
• Maintain contact with clients in accordance with client policies and procedures.
• Communicate effectively with clients, staff, and external stakeholders regarding case status and advocacy efforts.
• Maintain accurate, timely, and thorough documentation in case management systems.
• Provide advocacy support, including negotiation, mediation, and coordination of services under the supervision of an attorney.
• Deliver information, referrals, and short-term assistance to individuals not receiving extended services under the supervision of an attorney.
• Develop and deliver outreach and training presentations to individuals, families, and community partners in accordance with the Issue Team’s priorities.
• Apply relevant laws, regulations, policies, and program requirements in service delivery under the supervision of an attorney.
• Prioritize workload and manage multiple responsibilities to meet deadlines and service expectations.
• Collaborate with team members and other departments to support effective service delivery.
• Participate in ongoing training and professional development to maintain knowledge of disability rights and related issues.
• Competently draft letters, complaints and case notes.
• Perform other job-related duties as assigned, consistent with the scope and level of the position.

Benefits

• Generous leave allocations including personal leave days, vacation hours, and sick leave
• Paid winter break
• Flexible schedules
• Generous 401k plan where DRTx contributes 7% of your annual salary
• Health care plans with little to no cost (if choosing employee only coverage)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level