Advocate-Survivor Services Crisis Line Part Time- Float Hours
About The Position
The Advocate – Survivor Services Crisis Line provides crisis intervention and referral support by phone and in person, following established screening and intake processes. The role also performs skilled clerical work, handles highly confidential information, and may provide office-support coverage at other agency locations. The position supports quality improvement projects assigned by the Effectiveness and Quality Department, provides internal and external customer support, completes timely documentation, and helps ensure files meet program requirements. Duties include maintaining confidential client files, data entry, tracking client-file statistics, case management, coordinating hotel placements and immediate sheltering, arranging transportation and food supports, and providing emotional support. The role also completes phone-based intakes and emergency shelter assessments for callers to the 24-hour crisis line. The position is based in Moline, Illinois, is hourly and nonexempt, and pays $27.05 per hour. It is part-time, with a stated 24-hour work week. The schedule is dynamic and may include days, evenings, overnights, weekends, and holidays. Participation in a 24-hour on-call rotation is required. The position operates under the direction of the Supervisor - Sheltering & Housing and may provide coverage at other office locations.
Requirements
- Experience with data analysis.
- Proficiency in Excel.
- Strong communication skills.
- Valid driver's license in good standing.
- Reliable transportation and a vehicle with appropriate auto insurance; proof of insurance is required.
- Must pass a motor vehicle record background check.
- Open availability and flexibility to work across multiple shift times are sought for the dynamic schedule.
Nice To Haves
- Experience answering a high-call-volume phone line.
- Experience with quality or compliance in a human service organization.
- High school diploma or GED is preferred.
Responsibilities
- Provide crisis intervention and referral support by phone and in person using established screening and intake processes.
- Provide emotional support, crisis intervention, and emergency shelter assessments to callers on the 24-hour crisis line.
- Complete phone-based intakes and provide case management.
- Coordinate hotel placements, immediate sheltering, and related supportive services.
- Identify and arrange transportation and food supports.
- Provide quality improvement support for projects assigned by the Effectiveness and Quality Department.
- Provide internal and external customer support.
- Complete required documentation accurately and on time.
- Participate in and oversee file requirements based on program expectations.
- Initiate and maintain confidential client files, enter data, and track client-file statistics.
- Provide office-support coverage at other agency locations as part of the team.
- Participate in the 24-hour on-call rotation.
- Work a flexible schedule that may include days, evenings, overnights, weekends, and holidays.
Benefits
- 24-hour work week.
- Flexible paid time off, including PTO rollover opportunities.
- 401(k) with 50% matching up to 10%, plus financial planning guidance.
- Pet insurance options.
- $25.00 cell phone reimbursement.
- $0.50 mileage reimbursement per mile.
- Employee Assistance Program (EAP).
- Part-time benefits are offered.
- Work/life balance and manageable workloads.
- Employer qualifies as a Public Student Loan Forgiveness employer.
- Efficient, inclusive, flexible, and trauma-informed work environment.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
