Advocate Specialist

MCGOHAN BRABENDER AGENCY INC • Dayton, OH

1d • Onsite

About The Position

As an Advocate Specialist at McGohan Brabender, you will play a pivotal role in delivering top-notch customer service and support to our clients and their employees. You will have the opportunity to work with a wide range of clients and members, ensuring their unique needs and concerns are addressed promptly and professionally. The ideal candidate will strive to serve our clients by having a desire to listen, learn, educate, and act. We believe that with the right attitude, a commitment to learning, and a passion for helping others, you can excel in the role of Advocate Specialist, even if you haven't previously worked in the insurance or benefits industry. We are committed to providing comprehensive training and professional development opportunities to help you succeed in your role and contribute to our mission of delivering exceptional benefits solutions to our clients.

Requirements

• Previous customer service experience, preferably in a call center or telephonic support role.
• High school diploma or equivalent
• Exceptional verbal and written communication skills.
• Patience, empathy, and the ability to actively listen to customers.
• Self-motivated to take initiative in meeting client’s needs.
• Positive and customer-oriented attitude.
• Strong attention to detail and accuracy in data entry.
• Ability to adapt to new technologies and software.
• Strong ability to collaborate effectively in a team-oriented environment.
• Critical thinking skills, with the ability to analyze complex problems.

Nice To Haves

• Bachelor’s or Associate’s degree is a plus.
• Carrier or other healthcare experience desired, including medical coding.

Responsibilities

• Serve as the first point of contact for client’s employees, addressing inquiries related to their benefits and claims.
• Identify, investigate, and resolve customer concerns and issues, working collaboratively with internal teams, providers, and carrier partners to find effective solutions.
• Offer clear and concise information to clients and their employees, assisting them in understanding their benefits and claims and making informed decisions going forward.
• Maintain accurate and up-to-date customer records and interactions in our CRM software and navigate carrier portals.
• Manage a multitude of cases in accordance with team prioritization standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED