Bilingual Patient Advocate Specialist

firstsourc•Remo, VA

5d•Remote

About The Position

The Bilingual Patient Advocate Specialist's goal is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients. This is achieved by contacting patients via telephone to screen them for eligibility for state, county, and federal assistance programs. The role requires strong communication skills in both English and Spanish, proficiency in PC usage, and the ability to manage a caseload effectively.

Requirements

MUST BE BILINGUAL WITH ENGLISH AND SPANISH SPEAKING
High school diploma or equivalent is required
Proficient PC knowledge and the ability to type 30-40 wpm
Ability to effectively work and communicate with coworkers, patients, and outside agencies
Ability to present oneself in a courteous and professional manner at all times
Ability to stay on task with little or no management supervision
Demonstrate initiative and creativity in fulfilling job responsibilities
Excellent organization skills
Ability to prioritize multiple tasks in a busy work environment
Reliability of task completion and follow-up

Nice To Haves

Prefer previous customer service/call center experience
Prefer previous experience with medical coding or billing

Responsibilities

Screen patients for eligibility of State and Federal programs.
Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance.
Initiate the application process when possible.
Advise patients of the appropriate assistance program(s) to best suit their individual needs.
Provide detailed instructions to patients regarding securing all available program benefits.
Advise patients of program time limitations and ensure that all deadlines are met.
Complete all necessary steps in locating patients and involving the outside field staff when necessary.
Obtain all necessary information from patients upon the initial contact when possible.
Record thorough and accurate documentation on patient accounts in the CUBS system.
Maintain a positive relationship with patients throughout the entire application process.
Assess the status and progress of applications.
Contact government agencies when necessary.
Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.
Maintain good working relationships with State and Federal agencies.
Resolve accounts in a timely manner.
Meet daily productivity goals and objectives as assigned by management.
Maintain confidentiality of account information at all times.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Maintain a neat and orderly workstation.
Assist with other projects as assigned by management.