Advisory Services Sr. Consultant - Epic Ambulatory - Remote
About The Position
Optum's EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- Active Epic certification in Ambulatory and at least one additional application
- 3+ years of experience with Epic implementation and/or support
- Proven to participate in on-call after hours rotation. Estimated to occur for 1 week every 2-3 months (after hours and weekend on call periods)
- Proven to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades)
- Must be able/willing to travel approximately 25%25 of the time as business needs dictate
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Nice To Haves
- 5+ years of experience with Epic implementation and/or support
- Additional Epic certifications in clinical applications including: Care Everywhere, EpicCare Link, ClinDoc
- Team management and mentoring experience, both formal and informal
- Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration
- Experience in department build and implementation of Community Connect locations
- Proficiency with Excel, Visio, PowerPoint and SharePoint
Responsibilities
- Provide subject matter expertise in Epic Ambulatory, including system design, build, testing, and implementation
- Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
- Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
- Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
- Maintain system documentation, including design specifications and build records
- Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
- Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows
- Analyze workflows, data collection, reporting needs, and technical issues to support solution development
- Collaborate with training teams to develop and maintain application-specific training materials
- Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
- Ensure compliance with organizational standards for system configuration and change control
- Build and maintain strong relationships with end users, stakeholders, and business partners
- Facilitate communication across teams from requirements gathering through implementation
- Troubleshoot and resolve application issues, escalating complex problems as appropriate
- Maintain deep knowledge of Epic functionality and operational workflows
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
