Advisory Services Consultant - Remote
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. See yourself working for an industry leading healthcare provider as an EpicCare Ambulatory Analyst for our Ambulatory Shared Services Capability team, responsible for supporting and maintaining clinical workflows and tools for electronic health records. Help develop solutions that make it easy for providers and patients to connect using digital tools. Collaborate with peers in a fast-paced environment. Serve as a key contact to customers and a liaison to Optum clients. Play a primary support role in the support of EpicCare Ambulatory and related modules utilized by both patients and their care teams. As an Advisory Svcs Consultant on the EpicCare Ambulatory Shared Services Capability team, you will collaborate with operational and clinical teams as well as other IT capabilities teams to ensure we meet client Service Level Agreements. You will help assess and fulfill operational requests, system and vendor requirements, fulfill system testing, standardize, and automate business processes in support of care providers and operations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- EpicCare Ambulatory Certification
- 3+ years relevant work experience in clinical support or related role within the healthcare industry
- Proven experience working with operational stakeholders and/or external vendors
- Direct experience working with Epic in an analyst build role
Nice To Haves
- Epic Healthy Planet certification
- General understanding of care team workflows
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Responsibilities
- Troubleshoots and resolves issues (both user reported and vendor reported)
- Participates, and occasionally leads medium and large projects
- Collaborates with team members and teams from other capability sub-domains to problem solve or manage projects
- Perform, maintain and build tools within Epic per operational and vendor requirements
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
