Advisory Market Account Implementation Manager

Guardian Life Insurance Company • Atlanta, GA

25d • Remote

About The Position

The Advisory Market Account Implementation Manager , primarily handles complex and large group implementations, providing overall coordination and support to employers and brokers during the onboarding and set-up of customer’s new benefit plans/policies. This includes owning the implementation timeline, gathering required information, ensuring accurate data entry into systems, as well as coordinating with other departments to ensure a smooth transition for the new customer/policy. You will: Attend Finalist meetings when required and facilitate regularly scheduled meetings with the customer, broker, and internal teams throughout the implementation process. Serve as the single point of contact for internal and external partners throughout the implementation process, answer inquiries, resolve issues timely and ensure effective transition to service teams at the end of the implementation. Evaluate the needs of new customers and provide consultative solutions during implementation to ensure details are understood and documented and that the plan administration setup fully meets customer expectations. Develop, communicate, maintain, and manage the detailed implementation project plan, ensuring deadlines and milestone dates are met and hold partners accountable to meet agreed upon dates. Maintain knowledge and awareness of all Guardian group products (Life, Disability, Absence (including State Paid Leave programs), Supplemental Health, Dental, Vision etc.), processes and system capabilities to effectively educate customers and communicate service capabilities. Facilitate the timely gathering of implementation information and enrollment data to ensure the ability to pay claims by the agreed upon effective date and accuracy of the first bill. Effectively collaborate and coordinate with internal and external teams (e.g., Data Exchange team, Ben Admin partners, Enrollment Technology Consultants, Sales and Client Management teams, Case Set-Up team, billing, and enrollment teams etc.) to ensure a successful implementation and that administrative systems and vendor platforms are set up timely and correctly. Use standard methods for own and teamwork, finding ways to enhance processes and improve customer experience. Manage complex implementations and monitor customer satisfaction throughout the implementation process. Mentor and assist with training of team members as needed. Participate in department and strategic initiatives as needed.

Requirements

• 3-+ years of experience in the group insurance industry; implementation or client management experience preferred.
• Experience managing complex implementations for employer groups with 1000+ employees.
• Knowledge and experience with FMLA and PEO implementations.
• Knowledge of Benefit Administration platforms and data exchange formats.
• Project management skills.
• Excellent written and verbal communication skills.
• The ability to work independently and make decisions.
• The aptitude to promote consumer centric decision making and the ability to lead and adopt change.
• Bachelor’s Degree preferred or equivalent work experience in business, operations, or related field.

Responsibilities

• Attend Finalist meetings when required and facilitate regularly scheduled meetings with the customer, broker, and internal teams throughout the implementation process.
• Serve as the single point of contact for internal and external partners throughout the implementation process, answer inquiries, resolve issues timely and ensure effective transition to service teams at the end of the implementation.
• Evaluate the needs of new customers and provide consultative solutions during implementation to ensure details are understood and documented and that the plan administration setup fully meets customer expectations.
• Develop, communicate, maintain, and manage the detailed implementation project plan, ensuring deadlines and milestone dates are met and hold partners accountable to meet agreed upon dates.
• Maintain knowledge and awareness of all Guardian group products (Life, Disability, Absence (including State Paid Leave programs), Supplemental Health, Dental, Vision etc.), processes and system capabilities to effectively educate customers and communicate service capabilities.
• Facilitate the timely gathering of implementation information and enrollment data to ensure the ability to pay claims by the agreed upon effective date and accuracy of the first bill.
• Effectively collaborate and coordinate with internal and external teams (e.g., Data Exchange team, Ben Admin partners, Enrollment Technology Consultants, Sales and Client Management teams, Case Set-Up team, billing, and enrollment teams etc.) to ensure a successful implementation and that administrative systems and vendor platforms are set up timely and correctly.
• Use standard methods for own and teamwork, finding ways to enhance processes and improve customer experience.
• Manage complex implementations and monitor customer satisfaction throughout the implementation process.
• Mentor and assist with training of team members as needed.
• Participate in department and strategic initiatives as needed.

Benefits

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .
• Benefits apply to full-time eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees