Advisor Website Support Engineer

Principal Financial Group • Des Moines, IA

4d • Hybrid

About The Position

We are looking for a valued employee to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and other digital experiences. Working closely with Advisors, staff and other business partners requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of service by assisting business partners cases/calls/requests. This role is not centered on software development, but rather on support, problem-solving, and delivering a high level of service to our business partners. With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners. Understand how systems integrate with each other. Focus on growing new skills, learning existing tools, resources and processes. Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues. Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues. Begin gaining understanding of services team is accountable to maintain. Be eager to provide input to team as working on web and/or data related topics. Stay current and engaged on industry trends. Perform other job-related duties of special projects as required. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years. As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure!

Requirements

• Bachelor's degree (preference in MIS, business, or related field).
• Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required
• Must be able to maintain a high degree of accuracy and confidentiality
• Must have the desire and ability to learn new technology and continuously grow
• Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
• May be required to provide on-call support

Nice To Haves

• Knowledge of insurance and financial services preferred
• Demonstrated leadership abilities preferred
• Strong time management skills preferred

Responsibilities

• Work closely with business partners on issues related to our Advisor Website and other digital experiences.
• Maintain high levels of service by assisting business partners cases/calls/requests.
• Learn, understand and support Principal systems and web applications to provide top service to our business partners.
• Understand how systems integrate with each other.
• Focus on growing new skills, learning existing tools, resources and processes.
• Effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues.
• Own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues.
• Begin gaining understanding of services team is accountable to maintain.
• Provide input to team as working on web and/or data related topics.
• Stay current and engaged on industry trends.
• Perform other job-related duties of special projects as required.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible
• Comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level