JR2987 - Advisor – Validations & Loan Acquisition Products
About The Position
The Advisor – Validations & Loan Acquisition Products leads product enablement for Fannie Mae’s Desktop Underwriter® validation service (DVS) and related borrower and loan acquisition capabilities, including Income Calculator. The role focuses on increasing validation success, adoption, utilization, and eligible loan acquisition by understanding lender and technology service provider (TSP) origination workflows and identifying product, technology, policy, integration, education, and operational friction. The Advisor turns lender, TSP, market, and performance insights into evidence-based recommendations for Product, Technology, Policy, Analytics, Marketing, and customer-facing teams. The role develops lender-specific adoption strategies, shapes product positioning and market narratives, and creates executive-quality enablement resources for field teams and customers. In partnership with Product and Analytics, the Advisor monitors performance measures and recommends targeted interventions, while maintaining feedback loops that help inform product and business priorities.
Requirements
- At least 6 years of related experience.
- Deep understanding of the mortgage origination lifecycle, lender operating environments, customer workflows, and technology integrations.
- Demonstrated experience translating customer, market, and performance insights into actionable product or business recommendations.
- Experience driving adoption, utilization, commercialization, or measurable growth of technology-enabled products.
- Strong analytical skills, including the ability to use performance data to identify opportunities, evaluate outcomes, and establish a strategic point of view.
- Exceptional executive communication, presentation, storytelling, and stakeholder-influence skills, including the ability to lead across functions without direct authority.
- Demonstrated ability to engage directly with customers and technology partners and translate complex product and workflow concepts into clear, actionable recommendations.
- Curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence.
- Bachelor's degree.
Nice To Haves
- Experience with mortgage verification, income, employment, assets, underwriting, loan origination systems, point-of-sale platforms, or mortgage data ecosystems.
- Experience working directly with mortgage lenders and/or mortgage technology providers and understanding third-party technology integration models.
- Experience with Fannie Mae Desktop Underwriter®, DVS, Day 1 Certainty®, Income Calculator, or related digital mortgage capabilities.
- Experience developing go-to-market, product adoption, commercialization, customer discovery, Voice of Customer, or product-market strategies for enterprise technology products.
Responsibilities
- Lead product enablement for DVS and related borrower and loan acquisition capabilities, including Income Calculator, to improve validation success, adoption, utilization, and eligible loan acquisition.
- Develop expertise in lender and TSP origination workflows and identify sources of friction affecting customer adoption and product performance.
- Translate lender, TSP, market, and performance insights into evidence-based recommendations for internal and customer-facing teams.
- Develop targeted adoption strategies and guide Account Management and field teams on lender-specific opportunities, workflow gaps, implementation challenges, TSP dependencies, and value propositions.
- Shape product positioning and market narratives that explain how Fannie Mae borrower acquisition capabilities fit lender workflows and the value they provide.
- Lead development of product and field enablement resources, including presentations, adoption playbooks, workflow guidance, training, FAQs, talking points, and customer-ready materials.
- Partner with Product and Analytics teams to monitor validation, utilization, lender penetration, conversion, and loan acquisition performance, and recommend targeted interventions.
- Create feedback loops between lenders, technology providers, customer-facing teams, and internal stakeholders to influence product and business priorities.
- Engage directly with customers and technology partners and translate complex product and workflow concepts into clear, actionable recommendations.
Benefits
- Health, life, voluntary lifestyle, and other benefits and perks supporting physical, mental, emotional, and financial well-being.
- Eligible to participate in a Fannie Mae incentive program, subject to the program's terms.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
