Advisor, Pathways and Case Management

Houston Community College•Houston, TX

7d•Onsite

About The Position

The Pathways and Case Management Advisor partners with students, faculty, staff, Instructional Services, administrators, and community members to help students develop intentional educational and career plans and achieve academic, personal, and professional goals. The Advisor informs prospective, new, and returning students about educational opportunities and requirements, provides high-quality customer service to an assigned student caseload, and assists with walk-ins, peak registration, recruitment, orientation, and completion initiatives as needed. The role supports Student Services activities intended to increase student retention and course completion, and to support transfer to a college or university or entry into the workforce. The Advisor helps students identify and evaluate educational and career options, set goals, and develop action plans; monitors academic progress and records case-management activity; and teaches students to navigate degree completion and campus resources. The Advisor also provides information, referrals, transfer planning, and guidance on college procedures and student-life opportunities. The position may support career and pathways advising for the College Connection program and other College outreach efforts. The work is performed in a general office environment. The employee must be able to perform job requirements with or without reasonable accommodations, remain stationary during the shift, move items weighing up to 25 pounds, position themselves to operate job equipment, use technology devices to access and manage information, and communicate with others. Work after hours, including weekends and holidays, may be required. This job class may include security-sensitive positions subject to Texas Education Code § 51.215.

Requirements

Bachelor’s degree.
At least 2 years of related work experience in a post-secondary institution.
Valid Texas Driver License.
Skills using MS Office programs and information management systems.
Ability to work flexible hours, including evenings and weekends.
Ability to meet the physical and operational requirements of the position, with or without reasonable accommodations, including remaining stationary during a shift, moving items weighing up to 25 pounds, operating job equipment, using technology devices, and communicating with others.

Nice To Haves

Master’s degree in a related field.
Experience advising traditional-aged students and adults in a higher education setting.

Responsibilities

Collaborate with students to identify and evaluate educational and career options, establish goals, and develop action plans to explore career alternatives and related programs.
Use appropriate technology to monitor academic progress toward degree or certificate completion, identify academic needs, document case-management activities, and record relevant student information and status updates.
Teach students to navigate degree completion using College information, the online student system, and campus resources.
Help students acquire, use, and evaluate information from College guidelines, catalogs, and online resources.
Monitor assigned caseloads for progress toward certificate or degree completion and use technology to message students about milestones.
Respond promptly to early alerts for assigned students and provide information and referrals to services such as tutoring, testing, career entry, counseling, financial aid, and disability services.
Inform students about student activities and recreational sports, including potential benefits such as leadership, team-building, and civic engagement.
Promote special programs and opportunities, including learning communities, bridge courses, honors programs, and service learning.
Explain procedures related to withdrawal, repeating coursework, advanced-standing credit, and graduation.
Provide transfer planning, including information about joint admissions programs, articulation agreements, common course numbering, and transfer plans.
Complete prescribed training and demonstrate proficiency in applying and using it.
Provide career and pathways advising support for the College Connection program and/or other College outreach efforts as needed.
Assist with walk-ins, peak registration, recruitment, orientation, completion programs, and initiatives as needed.
Perform other duties, tasks, and assignments as required.