Advisor Information Systems Architect - ServiceNow

Gainwell Technologies LLC

7d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Advisor Information Systems Architect – ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
5+ years supporting ITSM processes.
3+ years of hands-on experience with ServiceNow platform development and discovery tools.
3+ years designing and implementing integrations with third-party tools.
3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
Certified Application Developer (CAD)
ITIL, COBIT, Six Sigma, PMP

Responsibilities

Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
Define and enforce platform governance, including release management and security protocols
Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
Design and implement automated processes for populating the CMDB and managing service relationships.
Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
Ensure that all integration and development efforts align with the Gainwell ServiceNow Platform team’s delivery expectations.
Facilitate design authority meetings and provide consultative guidance to development teams.
Develop and deliver SLA/KPI reports related to services and platform performance.
Monitor how IT support teams leverage CMDB data and provide training as needed.
Drive continual improvement of ITSM processes and platform capabilities.