Advisor HR - Pine Bluff

Tyson Foods•Springdale, AR

10d•Onsite

About The Position

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Requirements

Bachelors degree or equivalent combination of education and experience
2+ years relevant customer support role and past data entry experience
Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output.
Proficient in Microsoft Excel, Word, and Power point.
Excellent communication skills, both verbal and written
Excellent customer service skills
Basic analytical and trouble-shooting skills
Planning and organizational skills
Detail-oriented
Work well in a team environment
Able to work in a fast-paced environment
Able to multi-task when applicable
Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.
Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.
Perseveres to locate necessary data quickly to support customer resolution
Consistently delivers high-quality, timely work resulting in highly satisfied customers
Passion for learning
Team player

Nice To Haves

Understanding of HR systems and processes is a plus.
Familiarity with SAP/HR and Workday not required but highly valued

Responsibilities

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
Review and update of key business processes and general master data components
Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met
Managing high volume walk-up support
Incoming support calls routed to the People Operations team
Resolving first-level support requests
Handling other related tasks as needed
Intake data
Update team members' personal information
HR system navigation
LOA support and navigation
Monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership

Benefits

Annual Incentive Plan
Long-Term Incentive Plan
Background checks
Pay is just one part of Tyson’s total compensation package.
Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson is an Equal Opportunity Employer.
All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice.
Our team members make the difference.
If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.
Join us on the journey.
At Tyson, we feed the world like family.
Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!
We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.
We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.
To learn more about our culture, please read Our Purpose.
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson Foods, Inc. is an Equal Opportunity Employer.
If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.