Advisor HR - 2nd Shift - Tyson of Rogers Plant
About The Position
This position provides process and transactional support for HR systems and processes and serves as the first point of contact for users through ServiceNow case management, chat, and phone support. The role manages high-volume walk-up support and incoming support calls routed to the People Operations team, resolves first-level requests, and performs related tasks. Support topics include intake data, updating team members’ personal information, navigating HR systems, and leave of absence (LOA) support and navigation. The position also monitors HR inboxes and responds to or escalates issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership. The role is based at the Tyson of Rogers Plant; remote work is not available. The scheduled hours are 3:00 p.m. to 11:30 p.m.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 2 years of relevant customer support experience and prior data-entry experience.
- Intermediate computer skills, including creating simple letters, spreadsheets, graphics, queries, or formatted data output.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Ability to communicate effectively, verbally and in writing, with a broad range of end users and provide excellent support.
- Excellent customer-service skills, basic analytical and troubleshooting skills, and planning and organizational skills.
- Detail-oriented, able to work well in a team and a fast-paced environment, and able to multitask when applicable.
- Strong interpersonal skills and ability to work effectively with others and build relationships throughout the organization.
- Excellent judgment and ability to analyze issues quickly and take appropriate action under time constraints.
- Ability to locate necessary data quickly, deliver high-quality and timely work, and support customer resolution.
- Ability to perform the physical requirements of the job, with or without reasonable accommodation.
Nice To Haves
- Understanding of HR systems and processes.
- Familiarity with SAP/HR and Workday.
Responsibilities
- Provide basic navigation support for routine correspondence according to established procedures, including address changes, application support, background check corrections, and employee self-service support.
- Review and update key business processes and general master data components.
- Collaborate with the People Operations team to improve support service-level agreements and meet department key performance indicators.
- Manage high-volume walk-up support and incoming calls routed to the People Operations team, resolving first-level support requests.
- Monitor HR inboxes and respond to issues or escalate them to the appropriate teams, Centers of Excellence, Directors HR, or Leadership.
- Support intake data, team-member personal information updates, HR system navigation, and LOA support and navigation.
Benefits
- Paid time off.
- 401(k) plans.
- Health, life, dental, vision, and prescription drug benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
