Advisor HR - 2nd Shift - Tyson of Rogers Plant

Tyson Foods • Springdale, AR

5d • $21 - $35 • Onsite

About The Position

The Advisor HR provides process and transactional support for HR systems and processes and serves as a first point of contact for users through ServiceNow case management, chat, and phone support. The role manages high-volume walk-up support and incoming calls routed to the People Operations team, resolves first-level support requests, and assists with tasks such as intake data, updating team members’ personal information, HR system navigation, and leave-of-absence support and navigation. The position also monitors HR inboxes, responds to inquiries, and escalates issues to the appropriate team, including Centers of Excellence, HR Directors, or leadership.

This position is based at the Tyson of Rogers Plant, with no remote work. The stated hours are 3:00 p.m. to 11:30 p.m. The role is an individual contributor position with no supervisory responsibilities and no travel.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 2 years of relevant customer support experience and prior data-entry experience.
• Intermediate computer skills, including preparing simple letters, spreadsheets, graphics, queries, or formatted data output.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills and the ability to support a broad range of end users.
• Excellent customer service, basic analytical and troubleshooting skills, and planning and organizational skills.
• Detail-oriented, able to work well on a team and in a fast-paced environment, and able to multitask when applicable.
• Strong interpersonal skills and ability to build successful working relationships throughout the organization.
• Excellent judgment and ability to analyze issues quickly and take appropriate action under time constraints.
• Ability to locate necessary data quickly, deliver high-quality and timely work, and maintain customer satisfaction.
• Willingness to learn and ability to use professional judgment when working with AI-supported outputs.
• Ability and willingness to perform the physical requirements of the job, with or without reasonable accommodation.

Nice To Haves

• Understanding of HR systems and processes.
• Familiarity with SAP/HR and Workday.

Responsibilities

• Provide basic navigation support for routine correspondence, including address changes, application support, background-check corrections, and employee self-service support.
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to improve support service-level agreement performance and meet department key performance indicators.
• Manage high-volume walk-up support and incoming support calls routed to the People Operations team.
• Resolve first-level HR support requests and assist with intake data, personal-information updates, HR system navigation, and leave-of-absence support.
• Monitor HR inboxes, respond directly to inquiries, and escalate issues to the appropriate teams or leaders.
• Use approved AI tools responsibly, protect sensitive information, validate AI-generated outputs, and apply professional judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level