Advisor, Customer Service - Part Time

American Driveline Systems, Inc.•Poquoson, VA

5d•$17 - $19

About The Position

Contribute to organizational growth across all lines of business through customer engagement, expert product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. Serve as a first point of contact for customers in the store and by phone, helping them understand their needs, scheduling appointments, and selling parts and services. Support the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Perform routine express automotive services while following safety procedures, company policies, and applicable laws. The role also supports facility upkeep, outside purchase ordering, and, in designated locations, basic opening and closing duties.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Ability to climb ladders, communicate in person and by telephone or telecommunications equipment, enter and locate information on a computer, present information to groups, visually verify information often in small print, and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Engage customers in-store and by phone, schedule appointments, build trust, understand customer needs, communicate processes and timelines, and sell parts and services in accordance with company customer care standards.
Support the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work order and register support, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies, and work with management to address customer service issues, complaints, and business opportunities.
Perform routine express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are implemented and consistently followed, including performing wheel torque and oil or fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply it appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.