Advisor Business Intelligence

Enbridge • North York, ON

7d • Hybrid

About The Position

Enbridge is delighted to provide a remarkable opportunity for an Advisor Business Intelligence to join our ambitious team in North York, Toronto, ON, Canada. This role is pivotal in ensuring our adherence to the Energy and Water Reporting for Benchmarking (EWRB) regulations and supporting our continuous improvement efforts! As a Business Data Advisor, you will provide functional support to the EWRB solution by providing guidance and managing exceptions, and customer inquiries with respect to EWRB, working with IT to improve and maintain the EWRB application and working with Ministry of Energy in responding to clarifications. Additionally, you will support the delivery of data analytics functions through the development of IT scripts to extract information from internal and external data sets and run business intelligence routine jobs and administrative functions. We provide career growth opportunities, skill development, and competitive benefits including generous time off. Apply now to join our diverse team!

Requirements

• University degree in Business, Commerce, Mathematics, Economics, Computer Science, Information Technology OR a two- year technical diploma with four or more years of directly related experience.
• Familiarity with IT incident management, change management, testing and engagement and testing processes.
• Proficiency in SQL and adept at queries and joining data from primary or secondary data.
• Excellent writing skills to develop and maintain functional documentation.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Proven abilities in building collaborative relationships across the organization and with external stakeholders.
• Ability to prioritize and multitask in a fast-paced team environment.
• Facilitation of workshops when necessary and presentations to groups of stakeholders.
• Good communication skills and an awareness of how to communicate data and results effectively.
• Excellent interpersonal and problem-solving skills with a strong client/customer focus.

Nice To Haves

• Experience in one of the following is preferred: IT application development, application support, change management functions, Marketing, Market research, Customer care or Business Intelligence, Data analytics, Business Analytics.
• Knowledge of customer care and escalation and de-escalation processes and mechanisms would be an advantage.
• Knowledge of IT change management, application development and engagement process will be an added advantage.

Responsibilities

• Identify solution gaps, initiating changes with TIS and evaluation solution options presented by Application support for EWRB and guide in the development of the solution.
• Provide advise/explanations to the requestors and defend Enbridge processes and solution with various stakeholders.
• Design acceptable and efficient workarounds for unresolved system and process issues.
• Frequent interactions with various Management levels at the Ministry of Energy including participation in Utility working groups, making presentations to various requestor group and escalate and resolve Enbridge concerns with the broader EWRB processes and policies.
• Supervise the summer student and/or Business Intelligence (BI) resources assigned to support EWRB.
• Work closely with the various internal and external stakeholders like BOMA, FRPO, requestors, Ministry of Energy, EGI Ombudsman to resolve escalations.
• Work with EGI legal to establish processes to strengthen EWRB and to support exceptions.
• Communicate and distribute insights and findings on EWRB to audiences across all levels of the organization.
• Perform exploratory data analysis on EWRB and other data sets to uncover patterns of user features and activities.
• End to end ownership of the EWRB function from everyday management and setting strategic direction which includes ensuring timely and accurate processing of requests and reporting to Management.
• Facilitate training sessions for building owners and BI support team on EWRB.
• Support delivery of Business Intelligence in special projects and some ad hoc requirements.
• Support maintenance of BI systems.
• Support BI team by taking full ownership of certain analytical projects end to end from extracting and exploring data, generating hypothesis, building a structured analysis, and rigorously evaluating methods and results.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level