Advising Support, CSU Online
About The Position
The Division of Learning Innovation at Colorado State University is a university-wide enterprise that expands access, strengthens learner success, and advances innovative teaching and learning. Through CSU Online and other programs, the division works with colleges, departments, and external organizations to connect learners with educational opportunities throughout their lives. Advising Support, CSU Online is a full-time, twelve-month Administrative Professional position on the Academic Advising Team. Reporting to the Lead Academic Advisor, the role provides high-engagement support to non-degree-seeking and degree-seeking learners taking online credit-bearing courses. It helps learners navigate registration, onboarding, orientation, university systems, policies, and resources, and supports team communications and data tracking that contribute to learner persistence, matriculation, and success. The position uses a holistic, learner-centered approach to support learners completing coursework at a distance from CSU’s Fort Collins campus. It is hybrid, not fully remote; the employee must be able to report to the Fort Collins campus for in-person meetings and other work needs as required throughout each semester. There is no supervisory responsibility. A pre-employment criminal background check is required for new hires. The employee must have a valid driver’s license, be able to obtain one, or have access to a licensed driver by the employment start date.
Requirements
- Associate degree or at least 60 completed college credits from an accredited institution of higher education.
- Must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester.
- Valid driver’s license, ability to obtain a driver’s license, or access to a licensed driver by the employment start date.
- Successful completion of a pre-employment criminal background check for new hires.
Nice To Haves
- Bachelor’s degree from an accredited institution and at least one year of experience.
- Experience working in a college or university setting and interacting directly with learners.
- Experience using student information, advising, customer relationship management, or learning management systems such as Banner, EAB Navigate, Salesforce, and Canvas.
- Experience supporting learners at a distance and using technology to connect, build relationships, and motivate them.
- Demonstrated ability to complete detailed work, prioritize multiple tasks, meet deadlines, and communicate effectively in writing.
Responsibilities
- Welcome newly registered non-degree-seeking learners taking online credit-bearing coursework, assist with registration, and explain next steps.
- Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas, RAMweb, tuition and billing, course drops and withdrawals, appeals, student resources, CSU email, NetID setup, and other university processes.
- Connect non-degree-seeking learners with appropriate university, academic, or program resources to confirm prerequisites for graduate school, professional programs, or other academic pathways.
- Welcome newly admitted online undergraduate learners and support their orientation through proactive phone and email outreach, answering questions and helping them begin successfully.
- Manage and respond to Salesforce cases and the general CSU Advising Team email inbox concerning online credit-bearing courses, ensuring communication is timely, accurate, and learner-centered.
- Track and maintain data about learners completing the Tentative Transfer Evaluation process and support other tracking related to learner retention and matriculation.
- Collaborate with the advising team on learner support and advising initiatives and contribute to evolving responsibilities as priorities, learner needs, and operational requirements change.
Benefits
- Colorado State University describes its benefits package as robust and highlights a collaborative atmosphere and focus on work-life balance. Detailed benefits information and additional perks are available through CSU.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
