Advising Support, CSU Online

Colorado State University•Fort Collins, CO

4d•Hybrid

About The Position

The Division of Learning Innovation at Colorado State University expands access, strengthens learner success, and advances innovative teaching and learning through CSU Online and other educational programs. The Advising Support position is a full-time, twelve-month Administrative Professional role on the Academic Advising Team. Reporting to the Lead Academic Advisor, this position provides high-engagement support to non-degree-seeking and degree-seeking learners participating in online credit-bearing coursework. The role helps learners navigate registration, onboarding, orientation, university systems, policies, and resources. It also supports team communications and data tracking that contribute to learner persistence, matriculation, and success. The position takes a holistic, learner-centered approach to supporting learners completing coursework at a distance from CSU’s Fort Collins campus. It is eligible for a hybrid work arrangement, but is not fully remote; the employee must be able to report to the Fort Collins campus for in-person meetings and other work needs as required throughout each semester.

Requirements

Associate degree or at least 60 completed college credits from an accredited institution of higher education.
Ability to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester; the position is hybrid and not fully remote.
Valid driver’s license, ability to obtain a driver’s license, or access to a licensed driver by the employment start date.
Successful completion of a pre-employment criminal background check for new hires.

Nice To Haves

Bachelor’s degree from an accredited institution.
At least one year of experience.
Experience working in a college or university setting and interacting directly with learners.
Experience using student information, advising, customer relationship management, or learning management systems such as Banner, EAB Navigate, Salesforce, and Canvas.
Experience supporting learners at a distance and using technology to connect, build relationships, and motivate them.
Demonstrated ability to complete detailed work, prioritize multiple tasks, meet deadlines, and communicate effectively in writing.

Responsibilities

Welcome and support newly registered non-degree-seeking learners in online credit-bearing coursework, including assisting with registration and explaining next steps.
Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas, RAMweb, tuition and billing, course drops and withdrawals, appeals, student resources, CSU email, NetID setup, and other university processes.
Connect non-degree-seeking learners with appropriate university, academic, or program resources when they need to confirm prerequisites for graduate school, professional programs, or other academic pathways.
Welcome newly admitted online undergraduate learners and support their orientation, including proactive phone and email outreach to answer questions and help them begin successfully.
Manage and respond to Salesforce cases and the general CSU Advising Team email inbox related to online credit-bearing courses, providing timely, accurate, and learner-centered communication.
Track and maintain data related to learners completing the Tentative Transfer Evaluation process and support other data-tracking activities related to learner retention and matriculation.
Collaborate with the advising team on learner support and advising initiatives.
Contribute to evolving responsibilities as strategic priorities, learner needs, and operational requirements change.