Adventure Program Coordinator

Marquette Mountain•Marquette, MI

1d•Onsite

About The Position

The Adventure Program Coordinator is responsible for managing and overseeing day-to-day mountaineer program operations as well creating new offerings. This role primarily manages ski school programs, summer youth programs, and assists the Adventure Manager in overseeing and expanding adventure programs. The Adventure Program Coordinator is responsible for ensuring a high level guest experience and doing so in a cost effective manner.

Requirements

High School Diploma required
Demonstrated supervisory and instructing/coaching experience.
Proficient in required software, including but not limited to Google Suite.
Excellent business writing and verbal communication skills, with the ability to communicate clearly and concisely.
Capable of operating basic office equipment.
Exceptional attention to detail.
Self-motivated with the ability to effectively manage time, resources, and technology.
Maintains strict confidentiality regarding office, employee, and company information.
Demonstrates professional conduct when addressing guest and employee complaints, adhering to company policy and procedures.
Must be available to work days, evenings, weekends, and holidays throughout operational seasons.
Familiarity with computers, smartphones, tablets, kayaks, bikes, alpine skis, and snowboards is essential.

Nice To Haves

College degree preferred.
SafeSport, ACA, PSIA, or AASI certification preferred
Previous experience working with youth in outdoor settings
Previous experience with teaching/coaching/mentoring
3 yrs. previous ski/snowboard instructor experience
Knowledge of local area/resort
Caring for and/or working with children ages 3+
Outdoor facilitation background

Responsibilities

Builds and structures offerings to best leverage demand, terrain, rental equipment and staffing
Supervises mountaineer personnel, classes/lessons and participating guests
Maintains excellent interpersonal relationships
Understands business principles and the need for meticulous organizational skills
Works with guests of all ages and ability levels
Is fluent in all aspects of the English language (spoken and written)
Has excellent guest service and communicative skills
Can work comfortably in a diverse and fast paced team environment
Interview and hire all seasonal personnel
Coordinate and conduct training sessions for both new and returning personnel, and support them throughout each season
Schedules and assigns staff according to anticipated guest needs
Encourages the professional development of employees
Upholds the highest levels of guest safety on varied terrain, weather conditions, and potentially high-pressure environments
Ensures new hire paperwork is completed and submitted in a timely manner
Performs exit evaluations and rehire recommendations
Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
Has a clean and welcoming appearance
Is able to safely navigate uneven and slippery terrain
Clearly and accurately provide instructions to staff and students at varying levels of skill, both physically and verbally
When working with children: Supervising children in class at all times; assisting at lunch and snack times; ensuring return of children to identified guardian
Assisting in operational responsibilities of programs including but not limited to registration process, directing guests to appropriate areas of learning, upkeep of outdoor teaching areas, and cleanliness of facilities
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.