Adventure & Excursion Lead

Westgate Resorts•Gatlinburg, TN

7d•Onsite

About The Position

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Westgate Resorts is seeking an enthusiastic and experienced Excursion Captain to lead and manage our resort's adventure and tour activities. The ideal candidate will be passionate about delivering exceptional guest experiences, have extensive knowledge of local attractions, and possess strong leadership skills.

Requirements

High school diploma or equivalent
Proven experience in leading tours or outdoor activities, preferably in a resort setting
Strong leadership and interpersonal skills with the ability to motivate and manage a team
Excellent communication skills, with the ability to engage and entertain guests
Knowledge of local attractions, history, and culture
Ability to handle multiple tasks and work in a fast-paced environment
CPR and First Aid certification (or willingness to obtain)
Ability to work flexible hours, including weekends and holidays
A valid driver's license and a clean driving record

Nice To Haves

A degree in hospitality, tourism, or a related field is preferred

Responsibilities

Plan, organize, and lead a variety of excursions and activities for resort guests, ensuring safety and enjoyment
Provide informative and engaging commentary during tours, sharing knowledge about local history, culture, and points of interest
Ensure all excursions comply with safety regulations and company policies
Train and supervise excursion staff, ensuring high standards of service and professionalism
Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively
Collaborate with the resort’s management team to develop new and innovative excursion offerings
Maintain and manage excursion equipment, ensuring it is in excellent working condition
Keep accurate records of excursion bookings, attendance, and guest feedback
Assist in marketing and promoting excursions to guests, maximizing participation and revenue

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact