Adventure Concierge

AccorHotel • Banff, AB

16h • CA$22 • Onsite

About The Position

The Adventure Concierge is a blend of connector, storyteller, and curator, dedicated to helping guests discover the magic of Banff National Park through personalized recommendations. This role involves partnering with local guides and outfitters to match guests with ideal experiences, providing practical advice, gear insights, and educational information to build confidence and excitement. Whether assisting a guest with planning a hike or sharing local history, the goal is to create elevated, genuine, and unforgettable moments.

Requirements

• Previous experience in concierge, guest services, adventure tourism, or a similar guest-facing role.
• Strong knowledge of Banff National Park, its trails, seasonal conditions, cultural touchpoints, and safety guidelines, or a commitment to learning quickly.
• Excellent communication and storytelling skills, with the ability to translate information into inspiring, accurate, guest-ready guidance.
• Comfort working in a structured environment where accuracy, consistency, and high quality are essential.
• Strong organizational skills with the ability to manage multiple tasks, inquiries, and details simultaneously.
• Confidence using digital tools, mapping platforms, booking systems, and POS software.
• A genuine passion for connecting with guests and creating thoughtful, personalized experiences rooted in adventure, wellness, and local culture.
• Must be legally authorized to work in Canada.

Nice To Haves

• In-depth local expertise in Banff National Park’s backcountry, trails, wildlife, and seasonal patterns.
• Experience in retail, merchandising, gear knowledge, or lifestyle/adventure brand storytelling.
• A background in adventure guiding, concierge services, recreation management, or luxury travel.
• Personal passion for hiking, climbing, skiing, or exploring the Rockies, and a desire to share that passion with others.

Responsibilities

• Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences.
• Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests.
• Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.
• Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions.
• Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards.
• Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure.
• Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure.
• Contribute to merchandising and maintaining retail displays within the Adventure Centre.
• Share product knowledge and brand stories to help guests make informed and meaningful purchases.
• Support inventory accuracy by following established systems, receiving shipments, and maintaining visual organization.
• Assist in operating the POS system and completing guest transactions with precision and efficiency.
• Maintain accurate documentation related to bookings, vendor coordination, retail inventory, and guest interactions.
• Support departmental systems by following established procedures and contributing to continuous quality improvement.
• Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication.
• Work closely with internal departments including Rooms, Wellness, Food & Beverage, and Marketing to enhance the overall guest journey.
• Build relationships with local guides, tour operators, and partners, ensuring accurate and up-to-date experience information.
• Communicate professionally and efficiently with guests, colleagues, and partners.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed